Very friendly, responsive and easy to work with, but most important was the fact that she showed me the numbers up front and her number were by far better than the other offers I’d received! I’ve refinanced a few times, but never entirely over the internet. I’ve always had to meet with somebody at a brick-and-mortar building. Working with Brandy via email meant that I could correspond at times that were convenient for me, but she was always also reachable by phone. Highly recommended!!!