I just wanted to thank Mark for his outstanding service during my mortgage refinancing process. He never failed to answer a phone call, e-mail, request for information, or help me contact anyone involved in the process. He has a wonderful gift for what he does. He has the right combination of professionalism, good humor, and graciousness. I never felt like “a number”. Thank you for doing everything in your power to make this refinance as painless as possible during a difficult time in my life. You are very kind, sensitive and efficient! GREAT JOB!