With the new documentation requirements now required when applying for a mortgage, Mark made the process less painful than it could have been. All requests for information by the underwriter and others went through him, so we were only dealing with one person and not receiving duplicate requests for the same information. Mark explained the reason behind requests from the underwriter that seemed redundant, and was very good at anticipating what additional information would be required. This prevented any last minute requests for information and helped make our closing go smoothly. We highly recommend Mark for mortgage or refinancing needs.