I loved the sequential checklists, regular status updates, and availability to answer any and all questions. I learned so much about the mortgage process and it really helped to minimize stress. My personality favors more, rather than less, information to feel comfortable with such a large purchase. Lisa explained the true closing and monthly costs which helped us to validate our budget. As a result, we lowered our budget and were able to comfortably afford the house we wanted. The entire team was responsive, answering our calls and emails the same day. They accommodated our concerns about information security being transmitted via email and worked diligently to meet our timeline which was under 30 days. For having met Lisa at an open house, this turned out to be very fortuitous since we found our new home a few weeks after meeting. She was definitely at the right place at the right time. She equipped me with questions to evaluate other lenders which were spot on. She was such a helpful resource all the way around.