I want to start off by thanking you greatly for your unconditional efforts in handling my VA refinance with the utmost knowledge and professionalism. You did in 48 hours what another lender could not do in 2 1/2 weeks of attempting to create a solid business relationship to refinance my home with them. From the very moment you and I talked, I knew right away that this transaction would happen because you “cared,” and that is what was the major difference in you gaining my business.
Not once did you ever try to nickel and dime us, and the entire time you were as honest as possible with your calculations, so that we could be as accurate as possible in making this business transaction happen by meeting our financial needs. Even after normal working hours, you never hesitated to answer an email, phone call, or text message; you always made yourself available! Like I’ve mentioned before, I genuinely mean it when I say thank you from the bottom of my heart for helping make my family’s dream come true with the remodeling upgrades to our home.
None of this would’ve happened without you, and believe we will forever be grateful for the integrity and selfless service you displayed throughout this entire process…it made my family and I feel safe and cared for.