Loan Servicing Information

HomeBridge acts as your interim loan servicer until your mortgage is sold to its new investor and set up with your new servicing company. Usually, this occurs even before your first payment is due.  However, in cases where we do have to collect a payment, please see some helpful hints below.

Important Notice: IRS forms were mailed out in January. You should expect to receive your statement in early February. If you have not received your form by February 15, please contact us at (855) 248-0530. Please contact your new servicer for any amounts paid directly to them. We appreciate your business.

Contact Us:

Phone: (855) 248-0530

Frequently Asked Questions

I sent my payment out a week ago and it has not posted yet.

It will take anywhere from 3 to 5 days for your payment to reach us and it will take, depending on volume or payments received, 2 to 5 more business days for the payments to be deposited and post to your bank statement. You can call us at (855) 248-0530 or email us at for any questions on payment status or other servicing related questions.

When does a customer get a coupon booklet?

HomeBridge does not supply a coupon booklet. In the closing package, the First Payment Letter that the borrower signs details the breakdown of the payment. If the loan is still with HomeBridge after the 15th of the month before the payment is due, we will send a “payment reminder letter” with a coupon attached. The borrower will get a coupon booklet or a monthly statement once the loan has been transferred to its permanent servicer.

When will my loan be transferred?

There is no definite date when loans are transferred. Approximately 15 days prior to the transfer occurring a letter will be sent to you with information about the transfer and where to send your payment.

When is the last day you can receive my payment before it is considered late?

You have until the 16th of the month the payment is due. After the 16th your payment will be considered late and late fees will apply.

I sent a payment already and now I received a letter saying my loan was transferred. What do I do?

If your loan is transferred and you already sent in your payment, we will forward the payment to the new servicer once we receive it. You will not be counted late unless HomeBridge received the payment late.

I received a tax bill. Where do I send it?

If the loan is still with HomeBridge please send it to:

HomeBridge Financial Services, Inc.
112 TownPark Drive, Suite 300
Kennesaw, GA 30144-3754

If the loan was transferred to a different servicer, please contact their customer service department. That information can be found on the letter that we sent to you stating where to send your payment.

Do we offer online payments or auto drafts?

Yes, HomeBridge does offer an online payment option. You may also send a check/money order to:

HomeBridge Financial Services, Inc.
P.O. BOX 100050
Kennesaw, GA 30156-9202

Our overnight address is:

HomeBridge Financial Services, Inc.
112 TownPark Drive, Suite 300
Kennesaw, GA 30144-3754

Make the check/money order out to HomeBridge and be sure to include your loan number. When the loan is transferred to your new servicing company you will be notified by mail and you can set up online or automatic payments if available.

Where can I send a Notice of Error or Request for Information, including Qualified Written Requests?

Requests should be sent to:

HomeBridge Financial Services, Inc.
PO Box 100050
Kennesaw, GA 30156-9202