“Wendy and her team were great. They were super friendly, helpful, responsive, and were able to move quickly. We had reached out to her back in June for preapproval on another place, and so we had her in mind when we found out current place we ended up buying. We did speak with other lenders, but her promptness and communication sealed the deal that we wanted to work with her. Overall it was a great experience.
The only feedback I have is for the online portal. Since we had previously filled in most of our information, we did not have to re fill it when we were applying again. I didn't see anywhere on the portal though to confirm that all the information was still correct and up to date. We had moved during that time, so our address was never updated. So when we were sent some forms to sign, the address was wrong. This just required additional back and forth to get it updated before we signed. So I would have just preferred to have taken another pass at all the information earlier in the process to avoid that back and forth.
Overall, we've had a great experience, and we appreciate all the help and guidance along the way.”