“I was originally working with Wells and it was a disaster from the get go. Within 3 months they had changed who was working with me 4 times. They were constantly losing my documentation (even though it was uploaded on the site) and asking me for the same things over and over again. They also would not clear items that were impossible to clear even though I explained. For example, they had a condition from Underwriter for proof of gift funds deposited into my account. The problem was, the gift check was written directly to the builder which I provided proof of at least 5 times. So, I cannot provide something that never existed... There were several other more pressing issues with the lender/appraiser making mistakes that were just crazy for one of the largest lenders in the country. Please note: I have been in mortgage industry myself for over 20 years and I kept having to point out mistakes Wells was making with tax rate, LE wrong, etc. BUT, this is about Mark and team. I finally talked to my builder and she recommend she have Mark call me. He was great from the get go. He listed to my issues with Wells and explained what they could do for me without pressuring me to drop Wells. At this point, I was still trying to fix it. Finally dropped Wells and Mark and team was up and running. They understood the short window in which I needed to close and worked hard to hit that deadline. Justin Wood was also great to work with. He was prompt and always answered my questions quickly. If/when I need a new loan (2nd home? Sale?) I will be contacting Mark first!”