About Mark Carroll

Mark has been in the lending industry for over 13 years as a home mortgage consultant, and has received “Circle of Excellence” and “President’s Club” honors for current and previous employers each year. He started in the mortgage industry back in 2004, after a career in professional baseball where he played in the Seattle Mariners organization for over 7 years. Once retiring from baseball, he immediately began helping others achieve their dreams of homeownership and also providing financial counseling to looking for ways to improve their lives.

From the start of Mark’s career, he realized the importance of doing what is right and vowed to always being upfront and honest with his customers, with the ultimate goal of ensuring his clients were more than satisfied after their loan process was complete. Now, the majority of Mark’s business comes from repeat clients and referrals from their personal friends/family members, which is a true testament to the care he puts into each person he has the chance to talk to.

He believes in following through on what he says he will do, and more importantly educating his customers to ensure they completely understand the process of buying a house, the programs and options available, and that they are receiving the absolute best option available for them. As a result of Mark’s strict attention to detail and extreme thoroughness with every single transaction, his satisfaction levels are some of the highest in the company, and he is commonly told how easy of a process it was for his clients.

As homeowners here in the Tri-Cities, Mark and his wife have built, purchased and sold homes previously and can offer a unique and valued perspective for all homebuyers. Whether his clients have financing, new construction, remodeling, tax or real estate questions, he has the knowledge and experience to help them make the right choices.

Mark was born and raised in upstate NY, near the Catskill Mountains, and currently resides in S. Richland with his wife, Cassie, and twin boys, Austin and Rowan. In his spare time he enjoys spending quality time with his family and children, cooking and eating, and taking trips to new, undiscovered places whenever possible.

First-time homebuyers face an intimidating process when buying a new home. Mark specializes in working with first-timers, as he truly enjoys explaining the process, educating, and counseling these buyers to assure they have solid guidance and gain confidence that their purchase will help meet their financial and family goals.

Mark never loses sight of the fact that a buyer’s home is one of the most important financial and personal assets they will own. He believes every borrower deserves to have their transaction treated with care and as a top priority.

Experience and integrity are critical to a successful lending relationship. Whether one is buying their first home or are an experienced investor buying his/her tenth property, Mark treats each individual the same and strives to provide options that will suit their situation best, and in doing so will always assist his clients with making a decision that works for their individual needs.

Featured Customer Testimonial

“I’ve obtained over two dozen real estate loans over the past 50 years. Mark is without a doubt the most competent loan officer I have ever had the pleasure of working with. Always on top of the process, ready to deal with any problems that may arise and above all, and most important to me, Mark is an honest man… The two things that are most important to Mark are his customer’s satisfaction and maintaining his personal and professional integrity…” – Michael Fitzgerald

What Our Customers Say About Me

SAMUEL W. Sep-19
“Mark is a awesome guy. Very knowledgable and understanding. A person who went out of his way to make sure my wife had a clear understanding of the process and the financials. Mark and the Homebridge team is our #1 recommendation to our friends and family. Thank you Mark and your team...”
DAVID D. Sep-19
“Excellent service”
STEPHEN C. Jul-19
“Mark went above and beyond to make our home buying experience easy and fast. He always responded right away when we had questions. He was very accommodating when we asked to get an earlier closing date and worked hard to make that happen.”
Steven Williams
“Mark and his team at home street did an amazing job. Was very pleased with everyone and enjoyed how nice they all were. That was my first stop as far a choices go for banks and like I said before mark and his whole team are amazing. ”
Julie
“Mark gave courteous and prompt service. A pleasure to work with.”
Jason - Bank customer
“Mark was great to work with. We started the loan process and a job came up where I was going to be out of town for two months and he was able to push deadlines up so I was still able to take the job and get the loan.”
Mark Kafentzis - Financial Advisor Edward Jones
“Mark did an excellent job of presenting my options. He explained the cost vs. the savings over time for each scenario allowing me to make an informed decision. He estimated my closing cost at a reasonable amount and It came in lower when it was finalized. That was a first for me in all my years of dealing with lenders. Mark's customer service was second to none and I would highly recommend him to family, friends and clients. ”
James Hodgson - Official mover of heavy furniture
“Was a tuff deal with lots of hoops Mark got us through it happy with our new home ”
Cara Hernandez - Geriatric | Medical Social Worker
“Mark is excellent! I was in the market to purchase my first home for about two years before I found one to call my own. Mark provided me with a pre-approval letter in a very timely fashion, and ensured that my information was kept up to date so that when I was ready to purchase, I wouldn't run into any snags. Mark's response time is incredible; our communications took place primarily via email and the level of detail he would respond with to my questions was unexpected and very much appreciated. He understood how I would analyze the situation and potential mortgage payments and length of loan, and provided me with every bit of information I needed to make an informed and intelligent decision. I've been in my home for a little over a year and have reached out to Mark a handful of times with follow-up questions (for estate planning, possible conversion to a rental property, and sale of the home, etc.) and each time he responds quickly and with a great attitude. It is with great confidence that I will go to Mark for any and all future home purchases; that's how wonderful my first experience was. I should also mention that his office staff functions at the same level of professionalism and responsiveness; it's very reassuring! Thank you, Mark!”
Sam and Gina Whitecotton - Auto Tech / Retail Sales
“Highly recommend Mark Carroll and his team at Homebridge Bank. Mark was informative on all my wife and I options for the purchase of our 3rd home. He got us the best loan that fit our needs. Him and his team made this purchase easy and seamless. The best experience with such a large purchase... GREAT JOB!!!!! and THANK YOU!!!!!!”
Rebecca Jones
“Mark is such a great guy to work with. We have done two house loans with him and both experiences went so smoothly. They went smoothly because of how hard he works. The best thing that we love about him is how promptly he gets back to us when we have a question or need something done. We will always use Mark for our future loans and highly recommend him to all our friends. ”
Michele Matz - Teacher
“This experience was pleasant and I felt valued as a client.”
Ryan Graves
“Mark was exceptional to work with. Clear and quick communication throughout the entire process. Professional and excellent! ”
Brian Gaudet - Scientist
“Mark Carroll was very friendly and professional. As a first time homebuyer, I appreciated that he was able to answer all my questions about the process and make it understandable. I would certainly recommend him to future homebuyers in the area. ”
Andrew Kittredge - Andrew Kittredge
“Mark and his team were so helpful getting my wife and I into our first home! What started out as an intimidating process ended up being very simple and straightforward because of his knowledge and communication. I would definitely recommend!”
Beth Doyle
“Mark was amazing throughout our mortgage process which lasted about 3 years. We were unsure of the home we wanted and he was so patient and guided us through everything we needed to make a decision. Mark got us prequalified for the home we wanted and everything was very simple!. Now we are living in our dream home thanks to all of Marks dedicated work.”
Joseph Svoboda - Pastor
“My wife and I just moved back to the US from China. We are new to the Tri Cities and were introduced to Mark Carroll by our real estate agent Greg Tripp. Mark proved to be just the person we needed to overcome all the obstacles of purchasing that home. Due to our previous stent of living oversees, we encountered a plethora of complications trying to finalize the funding for this house. Mark was not only patient as we weathered multiple setbacks but was proactive in helping us find ways to remedy those issues. Time and again, he reached out on our behalf to find a way to make this house our home. Such drive, cordiality, and professionalism are a rare commodity in our experience, however, with Mark they were more than abundant. Should you be in the market for a house, I am confident, the high level of commitment, graciousness, and patience Mark demonstrated on our behalf, will serve you the same and will ultimately land you the home you are longing for. Don't risk your investment with anyone else. ”
Tengyue Jian - Reasearch scientist
“Mark did a great job and the loan application process was so smooth. He was always so helpful and patient in the whole process. ”
Gary & Sharon Bradley - Retired educators
“From our first interaction with Mark we were extremely impressed with his professionalism, thoroughness of explanations and expertise. He takes to the time to craft detailed descriptions citing clear examples for each situation with the goal of making the complex process of acquiring a mortgage understandable for the layman. When needing a lender, we went back to him three more times because we had complete faith that he was looking out for our best interests. We highly recommend Mark Carroll as a mortgage lender. ”
Chloe He
“He did a great job, highly recommended. We are the 1st time buyers, have a lot of questions. Every time he answered our questions with useful advices and patience. Really helpful! ”
Neil and Ruth Zobel
“Mark Carroll was very helpful and patient with us concerning a bridge loan. We appreciate the guidance for the closing of our new home. Neil and Ruth Zobel”
Joy Wilson
“Mark made the entire mortgage process so easy and smooth! He was always available to help out and answer any questions and responded so quickly!! I couldn't have asked for the process to go any better! We are looking forward to continuing to work with Homebridge Bank.”
Brett Morrison - Sales/Design/Project Manager
“Mark had all the information & answers we needed & was a pleasure to work with. ”
Julie Morrison - Sales/Designer/Project Manager
“I have purchased many homes which means I have had many experiences with lenders. What I remember most when getting loans are the difficult to work with lenders who have no time for questions and often unavailable. The other ones I don't remember at all actually. With Mark this has been a whole step above all other experiences. He was always great with being available no matter the time or day, and excellent with explaining our options. I will use Mark Carroll from now on.”
Ben Caleca
“Mark was very helpful in explaining the loan process and providing a variety of options when I relocated to the tri-cities.”
Pam Puckett
“Mark was fabulous from start to finish. This process was so easy and we were actually able to close earlier than expected. I would wholeheartedly recommend Mark Carroll if you're looking for a professional who knows the business and truly cares about his clients.”
Francine villarreal - C.N.A
“Mark was quick Fast and resourceful! Definitely made our experience ENCOURAGED AND SUPPORTIVE ;)”
Karl - IT Manager
“I gladly recommend Mark for your next mortgage needs . He kept us informed throughout the process and was always there to answer any questions . Thank you!”
Lennie Streeter
“My husband and myself would recommend Mark as a home mortgage consultant anytime. Mark and his associates treated us as if we were their number one clients. We couldn't ask for a better Manager handling our mortgage needs. Thank you.”
Sudeep Thapa
“Our first home purchase He was always available for any requests Excellent experience working with him Highly recommended ”
Justin May - Federal technician
“Overall Mark was awesome he gave us all the information as well as getting things taken care of as soon as possible so we were not scrambling at the end ”
Mike Bean
“mark and the entire team at Home Street did a great job. The mortgage product was terrific, met our needs and the communication was top notch. Mark addressed every question, responded almost instantly even on weekends and was always a kind professional. I have purchased 5 previous personal homes and done several different refi's none of those experiences have been as pleasant and as painless as working with Mark and his team. A+ ”
Laury
“Thank you Mark for making a stressful and complicated process seem easy. You and your team were wonderful Laury ”
Austin - Homeowner
“I recently purchased a home using Homebridge and Mark made it extremely simple. He is very knowledgeable and helped with any questions I had while putting it in terms I could easily understand. He can be difficult to get a hold of at times but that is to be expected. The times I was unable to reach him his assistant was there to help. Overall it was a positive and pleasant experience. ”
Kelly Allen - Office Manager
“Mark Carroll made the loan process simple and easy. He kept me well informed and responded to my queries quickly and efficiently. Never once did I wonder where I was during the entire process. I would highly recommend Mark Carroll to anyone purchasing real estate!”
Jan Pringle
“Mark provided outstandingly awesome service when I applied to Homebridge for a home loan. In addition to answering my questions promptly and thoroughly, he frequently anticipated my needs and pro-actively provided information I would want to have. He was always warm and gracious, but professional. I appreciated the way he was willing to take the time to educate me regarding the home purchasing process and terms related to it. Since I was selling my condo at the same time I was buying a house, his advice and info assisted me in both transactions even though he was only actively involved in one of them. I'd call that "going above and beyond" which Mark consistently did. He and his team coordinated with my buyer's escrow company in order that I could sign my closing documents at a location convenient for me in western Washington and was thus able to have the keys to my new home as soon as I arrived in eastern Washington. Mark was highly recommended to me by my Kennewick realtor with whom he communicated frequently so we were all "in the loop". I would whole-heartedly recommend him to anyone who wants a knowledgeable, pro-active, on-top-of-the-details, team-playing, friendly banker. ”
Ian Dezember
“This was our second home purchase with Mark. He was outstanding once again! He was with us 100% of the way. He is the best!”
Jonathan Jordahl - Engineer
“Mark was very professional and super helpful. He answered all my questions and gave me a ton of extra details that helped me make what I feel like the best decision for myself.”
Jessa Bergevin - Jessa Bergevin
“Mark assisted us with our very first mortgage loan and we couldn’t be more happy that we went with him. He walked us through every step of this process and made sure we had a clear understanding of everything. We had many questions and he was always on top of getting us the answer as quickly as possible, whether it was him or one of his team members. We absolutely recommend him and will definitely be using him again for future transactions. ”
Donell Koppenaal
“Mark & his team were efficient from start to finish & really made the process of buying our home a smooth one. Communication was clear & we always received a rapid response to any inquiry we had (including after-hours & weekends). Everyone was very kind & patient every step of the way, incredibly professional office. They worked hard to have our loan close early & we are so grateful we chose them for our mortgage. We highly recommend Mark & everyone on his team!”
Joel Koppenaal
“I really enjoyed working with Mark. He made sure we had plenty of information to use while making our decision, and was also very communicative and responsive during the home-buying process. I would very much recommend Mark to anyone searching for an honest, informed, and prepared lender.”
Chris J Neese-Blackman - Educator
“Mark and his team at Homebridge Bank were very attentive. They stayed on top of everything, kept me up to date at all times and closed ahead of schedule. I would highly recommend.”
Philip Bragg - mr
“I found mark to be freindly and knowledgeable. he was helpfull and happy to answer my questions.”
Cathy Davis - Cathy Davis
“Mark and Katie went above and beyond to make our families dream happen! Thank you for such an amazing job! ”
Miranda Goodey
“My husband and I were purchasing our first home and had a lot of questions. Mark helped us though every step of the way. I was always impressed at how quickly he responded to emails and phone calls. I would recommend him to everyone! ”
Tawnya Ostrer
“Mark was very thorough handling my complex transaction. He communicated the intricate details completely. I would recommend Mark for any transaction. ”
Tucker Gilman - Electrical Engineer
“My wife and I were looking at houses to buy and our agent Chris Gentry recommended Mark Carroll to us. I am so glad I listened to him!!! Mark is an excellent loan officer. He is down to earth and very pleasant to work with. Extremely knowledgeable and very willing and eager to help. I will recommend Mark to anyone looking for a house!”
Janet Hickman - Load planner/shipping clerk
“Mark and his team did an outstanding job processing my loan application. Everything was done in a timely manner and was as stress free as possible. My thanks to Home Street Bank for a job well done.”
Stephanie Steinwand
“Mark made it incredibly stress free for my husband and I getting into our first home. He had phenomenal communication with us throughout the entire process and was easy to reach at any time of the day if we had any questions. He was kind, very professional and always willing to help us. There honestly isn’t any one I could think of that could do their job better than Mark, he enjoys what he does and it shows. He is also very knowledgeable about the entire loan process. We are very appreciative of how easy he made this process for us, all of the hard work he put in and his diligence in getting us into our home. We would definitely go through Mark again in the future and we highly recommend him! Thank you again Mark! ”
Ira Steinwand - Journeyman Foreman
“Mark was amazing. He is very informed and can answer any question. He helped us throughout the entire home purchasing process and was available all the time to either take my call or see me. I appreciate all he has done for us and would recommend him to anyone who is also looking to purchase a new home. ”
Bert D Wright
“Mark Carroll did an excellent job for us with the last mortgage loan we completed with him. I would definitely recommend Mark Carroll for any of your financial needs future or present. Thanks Again Mark, Bert Wright!”
Noe
“Mark did an awesome job! I was honestly surprised on how hard and complicated things got and he never gave up on us he kept going until we got our house! I’m hapoy to say that he’sa great guy and a great worker for the company! I totally recommend Mark Carroll for you if your wanting to buy a house! ”
Rosie Ogren - Teacher
“Mark was so helpful and easy to work with throughout the entire selling and building process. My husband and I were working with a VA loan and a first time home building experience and Mark kept us in the loop on all aspects of the process. We always had phone calls and emails from someone within the Homebridge Office to make sure the everything was ready to go when the time came to move. I would highly recommend Mark to anyone and everyone! ”
Laureli Elliott
“Mark Carroll was very great at keeping us informed the whole way through the process of purchasing our new home. He was always quick to return our calls and would answer our questions when we didn’t understand the paperwork. I would recommend him to anyone!”
Theresa Long - Business Manager
“Mark has helped me out with financing my last two homes. He is very efficient and thourough. I highly recommend him and Homebridge if you are looking to finance a home. Mark and his crew are good communicators and they walk you through the process making it simple and painless.”
Gail Johnston - Home Street Client
“We had some issues with another lender on a cash out refinance we were trying to get. After several months of no progress with them, we gave up. We thought there was no way to accomplish our goals. Then Mark was recommended to us, so we contacted him. He and his team guided us through the complicated steps which sometimes meant several emails a day. The refinance went through perfectly and now we are using the cash to make necessary upgrades to our house. Thank you Mark! You gave us our dream home!”
Kristen Arment
“We had chose Mark for two home loans now for a good reason. He is quick to respond and very thorough with describing the process and cost. He is trustworthy and always there to answer questions. We had some issues with a low appraisal and could not get a response from the seller. When they finally accepted the appraisal amount, Mark and his team were very quick to close. ”
Marisol Garcia
“As a first time homebuyer, it was great to work with someone as knowledgeable and patient as Mark. He and the team at Homebridge Bank explained everything every step of the way. I highly recommend Mark. Thank you Mark and the team at Homebridge for all your help. ”
Branco Martinez - Us army
“Mark helped my wife and I throughout the process and made it easy and painless. He did his job fantastically as I was and am deployed over seas to help my wife out with any issues she had and was an email away from me when I had any questions and he’d respond as soon as he could Thank you Mark”
Ryan Gustin
“Mark made purchasing our home stress free. Mark is very knowledgeable and forthcoming with information and the home buying process. Mark was available anytime we had questions. I would recommend Mark to anyone that is looking to purchase a home.”
VALERIE GARZA
“My husband and I really liked working with Mark @ Homebridge Bank! He made the whole process smooth and easy. Mark answered all of my questions or concerns in a timely manner anytime I emailed, called, or even texted him. I recommend Mark if you want things to go fast and smooth! Thanks Mark!!”
Kellen Adcock - Sales
“Phenomenal Team and great work by Mark and his team. Were able to get closed in less than 30 days!”
Dan Waggoner - Home Owner
“My experience with Mark Carroll, and Home Street Bank, was nothing but positive. From the very beginning, Mark took great care of my wife and I, and our new home purchase and loan. I would recommend Mark and Home Street Bank to anyone who needs a home loan.”
Albert Rivas-Ubach - Scientist
“We had the pleasure to work with Mark Carroll for getting a mortage for our new home. Everything was very smooth and easy. It took less than 1 month for the closing date. Highly recommended.”
Samantha Price - Physician
“Our broker recommended Mark when my husband and I began the house buying process. We were very impressed during our first visit for pre-qualification: Mark spent roughly two hours explaining the process and going over loan options. My husband and I were thankful for his patience and willingness to explain the benefits/pros & cons of various loan options and structures. Once our offer was accepted on a home, Mark and his team ensured we would close in 30 days. Indeed, we did close in 30 days! The home buying process can be stressful enough, and we are thankful that Mark helped us to navigate the home buying process and minimize stress with our home loan. ”
Dan & Pam Puckett
“Mark Carroll was amazing to work with. He made what can be a stressful process very easy. He and the team at Homebridge Bank explained everything every step of the way. We were originally told it would be a 30 day close and we wound up closing 10 days early. We would definitely recommend Mark Carroll! Thank you again, Dan & Pam Puckett”
Diana Cuello - Home Loan Lendee
“Mark did an amazing during the process of purchasing my first home. He goes in depth with the specifics so he feels that you completely understand everything. Even if he was out of town, either himself or a designated peer helped guide me with any questions I came across. Responses were thorough and give in a timely manner. I highly highly recommend to work with Mark Carroll.”
Brandon merryman
“Great job! Very helpful!”
Robert Silvestro
“Mark Carroll did a great job, he got everything done on time and as planed.”
Harold Colby
“Mark and his team did a fantastic job with our home loan. Thank you”
Rebecca Armstrong - Dr. Counseling Psychology
“I would highly recommend Mark Carroll and Homebridge for lending needs. Mark was the ultimate professional and excelled in customer service. He anticipated questions and provided me information before I needed to ask. He was easy to contact and responded quickly. Mark and his team never skipped a beat. It was the easiest lending process I have ever encountered. I give you ten stars!”
Elvia Martinez - Teacher
“Mark is awesome. He was always available to help us with whatever we needed. Our process was quick and smooth. Thank you Mark for all your support and help as we walked together through the process of purchasing our home. I highly recommend Mark.”
Zachary Roddy - Hospital Liaison
“Mark was always timely, polite and patient with us during our home buying process. He made the transaction less stressful and provided us with clear details of what to expect. I highly recommend.”
Theresa W
“Mark was very patient with us during our home loan process and took the time to explain every step so we could understand it. We would highly recommend Mark to friends and family. He is quick to respond with detailed answers in a professional and friendly way. Thank you Mark!”
Jeff Johnson - Attorney
“I highly recommend Mark for any mortgage or refinance services. He provided exceptional customer service with prompt responses and clear explanation to our questions. He made the process quick and easy. ”
Yvonne Luna - Educator
“Mark was exceptional. He informed us about all of the different loans available. He was very helpful and took the time to explain the loan process and answered all our questions we had about the process. I highly recommend him to anyone looking to buy a new home. ”
Christina Aldrich
“Mark was wonderful to work with as a first time home buyer. He explained every part of the process and was very knowledgeable. He was readily available to answer questions and he made the whole process seamless. ”
Rocio Marquez - Rocio Marquez
“When I say “my team” I say it with pride , and my team included Mark Carrol. My closing date did not get delayed on their end what so ever and they send you friendly reminders of the items needed in order to make sure closing goes as planned . Truly honored to say I own a home and that I was able to accomplish that by going through home street . Recommend to anybody trying to buy a home ! ”
BrittanyWhitfield - Homeowner
“Mark was very helpful, knowledgeable, and professional throughout my expedited home loan closure process. I would highly recommend his services to anybody out there looking to finance a home!”
krisco32 - Homeowner
“Mark was so great in helping us(first time home buyers) understand the home loan process. He was very quick with getting everything finished in time, despite the builders finishing the building of our home a whole month early! He is very trustworthy and we would recommend him to anyone(:”
katyandethan - Homeowner
“As a first time homebuyer, it was great to work with someone as knowledgeable and patient as Mark. He walked me through the home buying process, honest and always available to answer questions. It was a great experience to work with him!”
Retired2015 - Homeowner
“Mark was very professional and proactive during the loan process. It was a very smooth experience, especially since we were from out of state. We would definitely refer Mark to our friends. We plan to use his expertise again on a future transaction.”
mlenczewski - Homeowner
“Mark was great! The whole process was very easy and Mark was very organized which helped things go smooth. I did a VA Home loan and Homebridge Bank was the 3rd bank we tried. Mark and the team at Homebridge really made the process quick and easy. It was really like night and day compared to the other banks we tried.”
user3236780 - Homeowner
“Mark was more than helpful in the purchase of our home this past year. He explained all of our options to us, reviewed all the details and even helped us out when things were "out of the box" to address. He was great to work with & we will definitely use him again in the future.”
Josetrevino06 - Homeowner
“I totally recommend Mark to everyone whom is in process buying a home. He is a very honest, upfront, and knowledeable individual in this industry. We are very happy to have included Mark in our new journey. I totally would continue referring people to him anytime. Great Job, Mark!!!”
bmelvin1998 - Homeowner
“Mark was very helpful. Most was handled online after or first meeting making it very convenient. All was ready to go well beforethe title company was ready to close”
corvairvan - Homeowner
“Was probably the most pleasant experience of borrowing a ton of money I've ever done... Completely painless, even with some of the required paperwork...Thanks Mark and Staff!!”
MayaArmijo - Homeowner
“The home buying experience can be extremely overwhelming! Mark and the people in his office were very knowledgeable, and very accommodating to our schedules and our needs. We would get communication immediately, as soon as anything was happening with our loan. We knew what was going on at all times during the purchase of our home.”
user878768 - Homeowner
“My husband and I worked with Mark for about 2 years. He helped us get where we needed to be so qualify for our first home loan. Once we were qualified, he helped us through the process with patience and was extremely helpful. I would recommend him to anyone looking to purchase a home!”
Jackeline Carbarin - Production quality control
“Such an amazing team. Did an amazing job helping us (my family and I) every single word in all the documents before signing. Helped explained the process and was always on schedule. Actually meets the due deadlines, and that’s very important when it comes to your closing date. Great assistance(s), friendly and always in a good mood/ attitude. Willing to be available at all times via txt, calls, email etc. Honestly coming from a person who had to explain and translate everything they explained to me to my family (Spanish speaking only), we recommend this team! ”
Jarrett Rice
“Mark and his team made buying a first home so smooth and relaxing. In his correspondence, Mark always made sure to explain everything in detail, next steps, and what to look for in the future. ”
Cori McMullin - Registered Nurse
“Mark was wonderful in his patience with me in explaining everything thing regarding my loan. He was very thorough, trustworthy and laid out every option for my viewing. His office staff was always kind and available to my questions. Thankyou Homebridge for the positive experience!”
Steven Williams
“Mark and his team at home street did an amazing job. Was very pleased with everyone and enjoyed how nice they all were. That was my first stop as far a choices go for banks and like I said before mark and his whole team are amazing. ”
Ericka Lalka - Homeowner
“We not only use Mark for our personal loans but we highly recommend him to all our clients. I have worked with many lenders over the years. Many good, plenty bad but few exceptional. Mark is exceptional. If you want a smooth transaction then I suggest you call Mark!”
Daniel Soh - Maintenance Control Specialist in Walla Walla district of USACE
“Well prepared and good communicator. He is simply the subject matter of expert in VA home loan and its process. Also noticed that while he was leading the process, he ensured that his team members' knowledge growth by boosting sharing information and following up with customer. This is the most smooth home purchasing experiences I have ever had. I will endorse Mark to anyone who will purchase a new home. ”
Rebecca Lockhart
“Mark was absolutely amazing. He made the home buying process seem as easy as mobile ordering a coffee from Starbucks and picking it up on your way to work. At one point my husband looked at me and said "Is it just me or has this purchase been way easier than the last one?" To which I replied, "It's Mark." Mark and his team were always available to answer any questions I had in a timely manner and they did a great job of getting all our paperwork up front so there were no surprises as we got closer to closing. I highly recommend Mark to anyone purchasing a home in the Tri-Cities area! A true pleasure to work with!”
Lyn Solontoi
“My Agent suggested Mark, and I'm very pleased she did! Mark was extremely responsive and professional throughout the process, application to close. His very concise instructions as to what and when information and/or documentation was needed made the entire process smooth and seamless. Highly recommend! ”
Oleksandr Nesterenko - Driver in delivery company
“Mark Carroll quickly and qualitatively performed his work. The work was completed on time. Hee is very attentive to his work. We are very satisfied and thank Mark Carroll for the work done.”
Steven Williams - Director of Facilities Management
“I first spoke to Mark a few months ago, I ran over all the details on what where and when we planned on getting it done, he spoke to me in terms even I could understand. He and his team there at home street really made the purchase of our first home very easy. He kept us in the loop on everything, and since our house that we already lived in and we had pretty much a direct sale from the owner made it very fast, but Mark and his team made all the difference. A+ service”
Miguel Medina - Driver
“I want to take a minute to let you know you did an awesome job for our home loan. Mark made things move easily and stress free. I will defenetly will highly recommend Mark to our friends and family. Thanks for all your hard work!”
Ashley Gonder
“Mark was incredible to work with! He was there and available to answer all questions every step of the way. We will definitely be recommending him to everyone we know in the future!!”
Doug and Ellen Jones
“Mark and his associates at Homebridge made the loan process pretty painless. It was more than 20 years since our last loan and it was rather intimidating to think about doing it again. It worked out great. Any questions we had were answered immediately. I would recommend Mark to anyone who might be looking at a new home purchase. They were really easy to deal with.”
David Slater - David Slater
“Mark and his team did a fantastic job of walking my wife and I through not only the lending process but the entire home buying and selling experience. This was the third deal Mark has done for us and each time we've experienced nothing but the best customer service. He is prompt to respond, quick to keep things moving and dives into the details when needed. I highly recommend Mark, especially for those new to the process. ”
Vesna Vlaco - Vesna Vlaco
“Mark did great job helping me to get my dream come true. After three years of journey and lots of work that Mark and he’s team put it, I’m now in my house. Thank you Mark Carroll!”
Richard Rehkopf - Owner, Good Cents Home Remodeling and Repairs
“Mark Carroll’s professional expertise, eagerness to assist, “can do” attitude, and keeping one step ahead of the financial process has made this house purchase a breeze and pleasurable. I wish buying a car could be so painless. He is definitely a valuable asset to Homebridge Bank and the mortgage industry.”
Jean Megna
“Mark was so easy to work with and did a great job of letting me know ahead of time how the process would work and what I would need to do to keep everyting on track. He laid out all of my options which allowed me to make an informed decision, and I never felt pressured by him. He and his team were always on top of everything and the process was very smoothe. Thank you Mark for being so easy to work with!”
Martel and Darcy Acevedo
“From beginning of the process of buying our home to the end we felt almost in denial due to our past history of other lenders saying they can help and than we halfto wait so with that being said after signing our loan and having the keys to our home I am truly impressed and have heard many wonderful things from other people in about Mark Carroll I will highly recommend to anyone seeking a loan for a home Thank you so much The Acevedo’s”
Joe Curcio - WTCC Hanford Nuclear Facility Manager
“Mark was extremely helpful on our last purchase he provided us with a better rate than the national banks, and even beat there turnaround time by more than 15 day's. Really enjoyed his personal touch and responsiveness.... Thanks Mark !!! ”
Richard and Rebecca Freitag
“Mark Carroll was extremely diligent and forthright when processing our home loan. He was always very professional and offered insights into differing options as they arose. Our loan was processed quickly and with no hoops and hurdles to maneuver around. We would definitely request that Mark be a part of our future endeavors concerning a loan.”
Mike and Syrina Moore
“Mark was such a pleasure to work with! He was incredibly professional and thorough. If we ever had any questions, he would respond quickly with a detailed explanation, and an invitation to call him if we had further questions. We had been through the loan process three times before, and our experience with Mark (and team) was by far the most positive. We highly recommend him to anyone in the process of buying a home. He is VERY good at what he does! Thank you, Mark!!”
Spencer Slater - Spencer Slater
“Mark is so great, we have purchased 3 houses with his help. His communication is punctual and informative, I always feel like I’m in the know. I have recommended him to several people already and they have all raved about Mark’s responsiveness and positive attitude. We will be working with him again. ”
HB
“Mark and his team are an exemplary group of competent, thorough and reliable individuals. Once Mark gives his word, you can count on it. It has been wonderful to work with Mark again.”
Justine Jones - New Home Buyer
“I was so surprised and relieved at how seamless Mark made the home loan process. He recommended and provided me with multiple options for financing my new purchase. He worked with me and my specific situation to get me the best deal possible. His thorough answers to my questions and explanation of the process was so refreshing. I would highly recommend Mark Carroll to anyone in the market for a new home!”
richard volpe - veteran
“Mark did a fantastic job with my VA loan. The whole process from start to finish only took us a couple weeks! We are in awe at how fast our closing date came. After closing, Mark has continued to help me with any questions or issues I might have. I would highly recommend Mark to anyone looking for a home.”
Keita K - Scientist
“Mark was the reason why I and my wife decided to go with Homebridge Bank. On the very first day talking to him for more than an hour, we felt that Mark really cared about us. He listened to us carefully and was taking time to answer each and every question we had until we understood. In the end we had a very good idea of options they offer, which one Mark thought was the best for us and why, and the general time line of what's gonna happen when. He is enthusiastic and professional, and responds to questions quickly even after closing. All of these mean that the entire process went rather smoothly though it seemed daunting at first. I highly recommend Mark.”
Veronica Alonso
“Working with Mark was such a great, stress free, and easy experience. He made the approval process as easy as possible. Whenever I had any questions or concerns, he was very prompt to answer me. Mark was extremely polite and professional, I would absoulety recommend him to any one buying a home.”
Jessica Merkley
“We were very pleased with our experience working with Mark Carroll. He was calm, confident, and prompt. All of these charectoristics made a huge difference when going through the stress of buying a home. We highly recommend his service. Thank you Mark. It was a pleasure to work with you.”
Sardar KADER - Home buyer
“Mark carroll is one of the few in Tricities that can make your dream of buying a house come true in a fast and smooth process, that have a very capable staff and smart assistant her name is (Katie). You will not regret give them a visit. Thank you. ”
Virginia Nagel
“Mark did a great job helping us with our home loan. Even though we never met in person everything was taken care of. And now we are enjoying our new place! Thank you very much!”
Julie
“Mark gave courteous and prompt service. A pleasure to work with.”
James Lynch - Engineer
“Mark did a wonderful job making my first experience buying a home very smooth and educational. He does a great job explaining the entire process and what each form and agreement means. Right up front he provided a timeline to help my wife and I understand exactly what we needed to do to get to closing. I highly recommend him and services from Homebridge!”
Ruoshui Ma - Postdoc Research Associate
“I must say that I was truly impressed by how professional Mark is to help your house purchasing concern-free process, at least from loan perspective. My realtor introduced Mark to me, but I was starting with a lot of concerns since I am an international. Mark quickly picked up all my information and explained in very details what documents I need to prove my long-term stability and confidence for underwriting. He also give a lot of suggestions which loan products I should pursue regarding my financial status. I would say you WONT regret for sure if choose Mark as your Loan Officer. ”
Cody Stewart - Investor
“Mark (and Katie) always do a great job. Very thorough when explaining things, and are always available if I have any questions. That is also why I refer everyone I know to him. He makes the process painless, and is always able to make the deals happen.”
Rebecca Burghart
“Mark deserves five gold stars for his professionalism and dedication to serving his clients. I was glad to have Mark on my team when purchasing my home. He explained the various loan options, and help us choose the loan that was best for us. He was flexible and supportive when we hit a few bumps along they way. Mark was extremely responsive and the consummate professional. I will certainly recommend him to friends. ”
Cory M - New Homeowner
“Mark has been a wonderful person to work with throughout our mortgage process. Even before applying, he thoroughly addressed our questions and concerns about realty processes, mortgage processes, homeownership in general. The process seemed daunting on paper, but the application and closure on our house went quickly and without frustration, thanks to Mark.”
Todd Merkley - Home Buyer
“Mark did an excellent job in helping my wife and I with our loan. He answered our questions, gave suggestions, and was very professional throughout the process. He even helped arrange for closing 5 days earlier than expected. Thank you Mark!”
Matt Gailey - Matt Gailey
“Mark was super easy to to work with and gave me different options for my home loan, I would recommend him for any of your banking needs.”
David Reardon
“Mark has been very efficient in closing our home purchase. ”
zanne Brasker - Client
“Mark provided excellent customer service. He is a professional, and we valued his thorough and timely responses. This is our second time using him for our mortgage purposes. We hope to continue our business relationship for our future needs. ”
Nicole Long - Manager
“Mark was very professional and very thorough answering any questions I had. He was also very friendly. I would definitely work with him again in the future!”
Flora Magana - Support Teacher
“Mark was great with our home loan. When my family and I thought everything was lost. He came into the picture and saved the day. He gladly took over our case without hesitating and made it happen. I highly recommend him to anybody. He is wonderful to work with and really good at what he does.”
E Bruce McAffee - Investor
“Mark Carroll was prompt and helpful in answering our questions, and facilitating the mortgage in a timely fashion. This was particularly appreciated as my wife and I are from out of state and already dealing with the time constraints of a 1031 exchange in two other states at the same time.”
James White - Engineering Manager
“Mark did a great job for us. He was patient and carefully explained every facet of this home loan process. He helped us save money on the process and got us the right mortgage plan for our needs. I highly recommend Mark Carroll and Homebridge Kennewick Home Loan Center”
T Johnson
“Mark was GREAT! He was very patient with me during the two years it took for me to find what wanted. Many phone calls, many questions, and having to repeat himself sooo many times and yet he stuck with me and sounded as if it was just the beginning. Thank you Mark.”
Janis Mosier
“Mark and the team at Homebridge worked with me on financing of a home purchase in Washington and I live California. The entire process was done by phone and email and Mark stayed in constant contact with me walking me through the process. I've done other home purchases locally, but the out-of-state purchase has it's own challenges. I was very pleased in my dealings with Mark and would definitely use him and Homebridge on any future financings.”
Patrick Maag - Plant Support Manager
“Mark was incredibly helpful to my wife and I through the process of buying our first home in Kennewick. He made the process very easy and was able to answer all of the questions we threw at him. Mark has a deep knowledge of the home buying process, financing options, and helped us choose the best financing option for our first home. I would highly recommend Mark to anyone looking to buy a home in the Tri-Cities area.”
Richard Joslin - Homeowner
“Mark has provided me with 2 initial and 3 refinances over the years. Excellent customer service, VERY professional, easy to reach, quick response, and most importantly- ALL of the deals went off without snags! I am extremely happy to have him as my Mortgage Consultant! ”
Randy Dirks - Account Executive
“Mark and his team have always been very responsive when I have questions. I haven't found anyone that can beat their rates and fees whether it was a new purchase of a primary residence, new purchase of an income property, mortgage refinance of a primary residence, or cash-out refinance of an income property. Mark has been able to take care of all these mortgage needs for me.”
Jodi Young - Jodi Young
“Mark was wonderful. Always got right back to us when we called with a question. He had a pre-qualification letter for us within hours of getting our documents to him! Highly recommended Mark Carroll at Homebridge Bank!!”
Jason - Bank customer
“Mark was great to work with. We started the loan process and a job came up where I was going to be out of town for two months and he was able to push deadlines up so I was still able to take the job and get the loan.”
Grant Goolsby - Regular Guy Obtaining a Mortgage
“Mark and his team were very easy to work with, thorough in presenting options, making sure all paperwork was completed on time and completed transaction as promised. I would work them again for mortgage needs. They all were a pleasure to work with. ”
Carol Horne - Dental Insurance Specialist
“In a nut shell my husband and I would not be living in our beautiful home in Hansen Park. Mark Carroll from the very start of the loan process walked us through each step. We are older and tech challenged, but Mark was so very patient and kind. Mark explained what he needed from us,and advised us along the way. Our question's All of them were important to Mark,they were answered in a timely manor and with respect. We were treated like family, never once did we feel like just another file or loan. I have referred other family to him and will continue to Proudly refer family and friends. ”
John Gowdy - John Gowdy
“It was a pleasure working with Mark. He is polite and very quick in responding to emails. He took the time to explain topics at length so that we could fully understand. Mark also gave us confidence that we were getting the best interest rate possible, and found solutions to help us maintain our rate when the date to close got pushed back. ”
Dorothy Clark -
“Mark showed us several financing options when we were in the beginning stages of building a home. He helped us through the pre-qualification process and kept our file up to date so we were ready to close when the house was complete. He patiently answered all our questions and responded quickly whenever we contacted him. He is professional, courteous, and knowledgeable. I would give him my highest recommendation. ”
Michael Link - Satisfied Homeowner
“Mark was faced with a complicated refinance situation, and worked very hard to make it happen for me. I would, and will recommend Mark Carroll to everyone that I know, who is looking to finance a home. Mike Link”
Nick Thompson - Cyber Security, Policy & Risk Mgmt.
“Going through Mark Carroll for my home loan could not have been more convenient. He allowed communications on my time, on my terms, and was always available to answer any questions I had. Mark was effective, efficient, and made this home loan experience easier than any previous.”
Marcelo and Trish Romero - Second time home buyers
“We had the best experience with Home Street Bank and not to mention, the amazing work and time that Mark gave us, he provided his undivided attention to our questions and directed us from start to finish, his amazing work and professionalism took our dream and fear of buying our second home and turned it into reality just fills my family with so much happiness and gratitude. We highly recommend Mark and his team that brought us through all the moments of anxiousness and the waiting game for the final day that we signed and closed on our home. We had th best realtor and the best Mortgage Officer in the Tri-Cities. We highly recommended Mark to any friend or family that needs advice or looking to purchase a home. We extend our gratitude to you and your team and we want to say THANKS FOR YOUR AMAZING WORK!! WE ARE FOREVER GREATFUL. 7-14-17. ”
Fabiola Soto Rebolledo - Mrs
“Thank you!For a first time buyer I was able to understand the process of getting a house Mark Carroll had the patience to explain everything that I had my doubts in .No matter what time it was Mark and his team where able to get back to me . ”
Karin Quiroz - Sales
“Mark Carroll and the Home Street team always do an excellent job! We have used him 4 times in purchases and will use him again and again in the future. Thank you Mark. ”
Mariela Niebla
“As a first time homebuyer I was nervous and had a lot of questions. Mark was great at explaining the process and was able to answer all my questions. The process to buying a home was easy and stress free thanks to Mark being available to answer emails and phone calls promptly. ”
Garrett Carter - Instructor
“Mark, thank you so much for all of your hard work and guidance. You made this simple easy and efficient. I hope to work with you again soon. I don't know what they pay you, but it's not enough.”
David Detloff - Retired
“Mark Carroll ,and the whole crew was for me ,the smoothest, and most professional team. I highly recommend them for your home buying opportunities.”
Courtney Smith - First Time Homebuyer
“Working with Mark for our home loan was easy and as stress free as it could have possibly been. He made sure to help us stay on top of due dates, rate lock expirations, and more. Due to the unique mortgage situation we were in, it took a total of 5 months from first contact to actually closing on our home loan, and multiple "re-do's" of paperwork. Mark was patient, kind, and walked us through the entire process step by step. He was responsive to email's and questions, even on the weekend. We will certainly use Mark for all future mortgage needs and refer all of our friends to him! ”
Brittany Nelson - Freelance Photographer
“Buying our first house was a surprisingly smooth process, thanks largely to Mark Carroll, Katie Parham, and Homebridge Bank. They were quick to answer questions (and as first-time homebuyers we had a lot), and the closing process moved quickly and without any problems. I'd definitely recommend Homebridge to any friends looking to purchase a home. ”
Frank Fenne - New home owner
“Mark was a great help to my wife and I in obtaining a home loan while I was working internationally. Because of his and his staff's help, we were able to time the closure on our new home with the sale of a home out of state. Many thanks to Mark and his staff.”
Jefferey Perkins - Unit Manager
“I would definitely recommend Mr. Carroll to handle your home loan needs. The process, on my part, was smooth and effortless. He made you feel like you were his only client. ”
Mario perez - General manager
“The hardest part of buying my family’s dream home was finding it Mark is a very professional guy don’t give you the runaround tells you how it is will tell you what you can afford and what you need to do so super fast closing no problems it was to easy if you ask me easier than when we got are cars it was almost to good to be true because i here other people with other banks that it was a pain to many problems but us super smooth and great experience with Mark if we had to do it all over again would not change a thing thank you again Mark for helping us getting this wonderful dream home ”
Nicolas hinkle - Account manager
“Mark helped my wife and I buy our second house to which we currently reside. As a very analytical person processes like this can become easily stressful for myself as there are so many variables that can upset the outcome. With that being said, mark made this house purchase remarkably painless. From start to finish he not only answered the many questions that I brought to him but he did so Johnny on the spot as he always makes himself available. He got us an amazing deal and rate with the purchase and even gave us advise on how to better our credit. He acted as the direct communicator with both our realtor and our home insurance company taking even more stress off of our plate. He made you feel like you were family and you new that he would take care of everything for you in that manner. Even after everything was said and done he reached out to us to make sure everything with the move went smoothly. I would recommend mark and Homebridge to anyone I knew was getting ready to purchase a house or refinance. Our realtor was actually so impressed that he changed loan officer recommendations to Mark. ”
Martin G Klotz - Vice Chancellor for Academic Affairs at WSU in the Tri-Cities
“Mark is a professional, knowledgeable, attentive, and accommodating mortgage professional who provided us with options and opportunities for the financing of our home. We appreciated his advice, which was focused on providing access to information instead of trying to push particular products or options. His assistance guided us to finance our purchase without the feeling that we could have missed out on a "better deal." He worked very well with our Realtor and if needed, we would call up Mark again for financing the purchase of a home. ”
Tom Westhusing
“My whole experience with Mark was top notch. He and Homebridge Bank were very professional and easy to work with.”
Lore Ethridge
“I contacted Mark Carroll the afternoon we placed an offer on a home in West Richland. Even though it was a holiday weekend, he was able to provide the information we needed to go forward on our purchase. We completed all our paperwork and requirements remotely since we lived out of state. Mark and his staff were responsive and answered all my concerns and questions in a timely manner. I would recommend Mark Carroll without hesitation. ”
Sri Nikhil - Engineer
“Mark was amazing to work with! I spent quite some time talking to a LOT of banks and Mark's quote was the best and none of the other banks quoted anywhere close to his. Also, I was on a tight schedule and Mark was able to close the deal in 21 days which was unheard. I would strongly recommend Mark. For my future loans, etc. Mark would be the first guy I would call. Also, my friend bought a house at the same time who initially recommended Mark to me and I am glad he recommended Mark for my loan.”
julie brown
“I highly recommend Mark Carroll. He was helpful throughout both selling and buying a new home. I appreciated him dealing with the title company, ensuring all necessary paperwork was in place and signed . He was a pleasure to work with and someone my family trusts!”
philip h bassett - Customer
“We have the highest regard for Mark. He was always there for us. Helping with one particular situation that had me worried. Mark was not only professional but treated us almost like friends. If needed we would go to Mark for another mortgage. We will also refer him to anyone who needs a mortgage banker.”
Christine Hawley
“My realtor, Cliff Martin, introduced me to Mark Carroll. He was very professional, informative and reachable during the process of my home purchase. His staff is very helpful and working with them and Mark made the whole experience extremely tidy and fast. I would highly recommend his services to any borrower. Thanks again Mark for a job well done.”
Susan Surby - Office Manager
“Mark was referred to us by our realtor and we're SO glad! Mark & his team were very helpful and easy to communicate with throughout the process. He explained the differences/advantages of the 3 loan types and was excited, as were we, to learn that we qualified for a VA loan. We had recently moved from out-of-state with no notice and had to put our faith in a lot of people to make settling in our new area work. We were not disappointed! I would definitely recommend Mark for your home loan needs!”
Jessica Curtis
“Mark and the Homebridge staff were very professional and easy to work with. As we navigated our way through the process of our first home purchase, they answered all of our questions quickly, professionally and made the process enjoyable. Mark is very knowledgeable and passionate and it shows in how he treated us. If you are looking for a lender, we would recommend Mark at Homebridge. Sincerely, The Curtis Family ”
Sandy Davis
“My husband and I started a search for a house in the Tri Cities area over a year ago. We had ups and downs partially because we were moving from 4 hours away. Mark was fantastic to work with the entire time. He was so patient, since it took so long, and always thinking ahead for items needed to make our loan process go smoothly. He also doesn't keep "bankers" hours. He does whatever it takes to get the job done right. If ever we needed a home loan again, Mark would be the first person we would call! ”
Brennan Angevine - Chemical Engineer
“Mark was an incredible help when it came to getting a home loan. He made the process super easy and worry free, letting me know exactly what I needed to do throughout the process to keep us on track for closing. Very responsive, easy to talk with, and gave me every reason to proceed with confidence. I would recommend Mark in a heartbeat to anyone looking to get a home loan.”
Cary Brock - Rehabilitation Counselor
“ My wife and I were very happy with the service that Mark provided. He explained things completely and provided additional information when requested. He was professional at all times and gave us confidence that things were being done correctly and in a timely manner. We would and have recommended him to others as our choice for financial services in the Tri-City area. It was and is a pleasure working with Mark and Homebridge Bank. ”
Clarissa Webster - Wife, mom and farmer.
“Mark did an outstanding job. He tied up all the Loose Ends in our deal. He made buying our land and home easy and smooth. He put work in that I have not seen another lender do. We had a bad experience with a different lender and Mark changed our opinions on what buying a home should be like. He helped us at achieve our dream of owning a home with land and Shop. If I had to do this all over again I would go to Mark 100%. ”
Dave & Heidi Williams - Regional Commercial Account Manager
“Mark Carroll is as good as his word. He picked us up and dusted us off after we had an incredibly frustrating experience with a large national bank's mortgage department. Marks' ability to be flexible and to personally handle the mortgage loan process from start to finish, was the ultimate factor in his getting us to our closing date ahead of schedule. I have already referred a family member to Mark, and if I were buying another home someday, I would not hesitate to reach out to Mark...and no one else..!”
Greg Gardin - Husband, Father
“Mark was extremely attentive and informative throughout the entire process. It was very nice having someone that we could bug constantly about the progress of the process and the status of different moving parts. That was very comforting to us. Of course all the loan terms were good, but it wasn’t the terms that Earned my business, it was Mark’s promise to be honest and straight up with us even if it meant making his position less attractive. ”
Latoya Allen - Physician Assistant
“I worked with Mark on the purchase of my first home. I cant express enough how outstanding it was. The entire process was seamless and efficient. We were able to close on my home in just 17 days. He was very informative, easy to reach and happy to help in anyway he could. Will work with him again and would recommended him to others!”
Victoria Barth - County Executive Director
“My husband and I had some issues with a previous loan officer. Mark went out of his way to fix those issues and timely closed our loan. He worked with us whenever we called or emailed him, even on his vacation. He was professional and very helpful at every turn. He never made us feel like a burden and treated us with respect and his time even though we weren't his biggest loan. Overall he is a great person and a fantastic loan officer and manager. ”
Kevin Flores - Field Service Engineer
“Mark's expertise and experience shined bright in winning my business for a home loan. I originally set up finiancing with QuickenLoans but had issues with closing costs doubling and didn't like that my mortgage broker wasn't local and didn't know or have good estimates for my state or county. Going with Mark was the best decision I made as a first time home buyer. ”
Edythe Carrooll
“Mark was fantastic to work with on our homeloan. He was always available for questions and even met us on a Saturday to complete paperwork. We aren’t local so it was so nice that he took time from his personal schedule to meet with us. When the time came that we needed an equity line of credit, I once again went to him and process was a breeze. I plan to move all my banking needs to him as things come up and we get closer to moving. Highly recommend Mark for all your banking needs.”
Kati-Jean Clouse
“Mark Carroll did a fantastic job, not once but twice, assisting my husband and I on our home loans. He was very informative and helpful with any questions we had. Mark was dedicated to always making sure we were up to date on everything and had an easy experience. ”
Michael Fitzgerald - Customer
“I've obtained over two dozen real estate loans over the past 50 years. Mark is without a doubt the most competent loan officer I have ever had the pleasure of working with. Always on top of the process, ready to deal with any problems that may arise and above all, and most important to me, Mark is an honest man.. The two things that are most important to Mark are his customer's satisfaction and maintaining his personal and professional integrity...”
Hector DeLeon - Case Manager
“When I first got my loan I met with Mark and his staff. It was so easy to get a pre-qualification letter the same day. I would recommend Mark to anyone. He sure helped me get my home that I wanted to buy. ”
Connie Anderson
“Mark was recommended by my realtor. He is very professional. The loan process was explained throughly and went as expected. He was accessible and when not available, had a great back up person. ”
Betty Aznaran
“To Whom it may concern: My name is Betty Aznaran, a proud first time home owner. Without hesitation I can say that my husband and I are very pleased with the outstanding job Mark did during the purchase process. Since the purchase was done owner to owner, I got to visit Mark's office a lot of times and he always made time for my many questions. Without his expertise and knowledge in his job, this purchase would be very difficult. Sincerely Betty Aznaran”

Our Latest Thinking