“Lisa was amazing! She has an exceptional ability to make everything positive and calming! Marsha was also a champ! These were the best people to work with and very supportive throughout the process! Keep everyone that I worked with forever! This has been an amazing experience at HomeBridge!”
“Lisa and her team were very efficient, professional and pleasant to work with! My experience at HomeBridge was excellent! I will recommend HomeBridge to others and I will return again for any future needs!”
“Lisa and her team were very helpful and awesome throughout this entire process! They were very friendly, knowledgeable and an overall pleasure to work with! They made this entire process easy and they eliminated the intimidation associated with buying a new house. This entire process was a great experience! Thank you HomeBridge!”
“Lisa and Lindsey were an absolute delight to work with! All questions were answered promptly and we never felt lost in the transaction. This was such an easy, pleasant process! Everyone was very professional! When the title company tells you that "your lender was great to work with" it makes the transaction perfect! We have already referred friends and family to Lisa! Thank you!”
“Lisa and her team were all very courteous, kind and prompt in responding to all of our questions! We will definitely recommend HomeBridge to others and we will return again for any future needs!”
“Lisa was very up front and honest. She provided great communication throughout the process!”
“Lisa was very prompt, personable and professional! She made this process as painless as possible! Thank you HomeBridge!”
“Lisa provided professional service and was pleasant to work with! She kept us informed throughout the process and worked quickly. Thank you HomeBridge!”
“Lisa and her team were the best I have ever worked with! I would definitely call on HomeBridge again for any future needs and I will recommend them to everyone! They were great!”
“Lisa was very professional, helpful and courteous. She was very responsive at any time day or night! "The circle of trust!" We do not plan on buying another home but if we did we would insist on HomeBridge Financial as our partner in the experience!”
“Lisa Arlette is awesome! She treated us like family! Because of our positive experience, we will recommend HomeBridge to everyone!”
“Lisa was very knowledgeable and helpful at every turn. We always felt well taken care of! Because of Lisa, we would like to return to HomeBridge in the future! Thank you!”
“Lisa provided constant communication, checklists, prompt responses and she was very personable! We are very happy with this transaction! Thank you HomeBridge!”
“We had been looking for a home for 7 months. Lisa went above and beyond what was required. Numerous houses, explaining all avenues that we could take of a loan. I also have 4 children so many of our calls took place with them in the background. Her willingness at any day or time to answer my questions. She explained all financial details on each house that we chose she would run all the scenarios. We had an amazing experience!”
“Lisa and her team were all very prompt, friendly, informative, communicative and knowledgeable! I will recommend HomeBridge to everyone!”
“Lisa has been amazing to work with! She was very organized, knowledgeable and informative throughout the process. Everyone we worked with at HomeBridge has been awesome! We will be back! Thank you Lisa!”
“Lisa and her team have been by our side and taken care of us every step of the way! They stayed in constant communication and completed everything quickly and efficiently! Constant communication, a smooth transaction and immediate funding, what more can you ask for?!”
“Lisa was always quick to reply to all of our questions. She helped us through the process quickly and actually ahead of schedule. We liked all the people we worked with, they were all very efficient and professional!”
“I loved the follow ups, constant communication, the ease of all paperwork and especially working with Lisa Arlette!”
“Thank you so much for a smooth transaction!”
“Lisa, thanks for everything. The clients were very happy with you throughout the entire process. The Title company even had great things to say about you! I appreciate all your continued support.”
“Lisa, you did a fantastic job. Your perspective and attitude, even when we had to change properties, was a big help with the buyers. You helped make a big difference in the whole transaction in a great way! Thanks for all you did!”
“Lisa has been very thorough and efficient, this has been a pleasant experience for us! Thank you!”
“Lisa and her team always kept me updated and informed. I received prompt replies, fast underwriting and processing time! Everything was very easily executed and easy to work with. Keep doing what you are doing HomeBridge!”
“Lisa, thank you for being thorough with my clients. They were very pleased with the over all mortgage service from start to finish. It is a great relief to know that you inform buyers with all of their options and constant communication. You made sure they understood the mortgage process, loan options, closing costs, down payment, the urgency in getting all documents together, and turned in on time. This is really all I ask for in a lender. Thanks again.”
“Lisa, I was super impressed by your communication that I decided to use you as one of my exclusive lenders. I feel that communication, no matter which party you represent, is crucial in keeping the transaction on target and keeps everyone happy. You are truly amazing!”
“Lisa provided great service, she was always available and prompt. I am totally satisfied on every aspect.”
“Lisa and her team have been very thorough in explaining this process. This has been a very pleasant experience working with HomeBridge! you guys were excellent!”
“Lisa, we feel the most positive portion of this lending experience was the relationship. We did not once feel left in the dark. You kept us informed and on track. We went in very anxious, but the way you explained the details and laid out numbers for us, was comforting. At the end, we felt supported and had our trust the whole time. We were definitely happy with the numbers and loan program. You let us know of programs were not aware of.
If we meet anyone who is interested in purchasing a home, we will definitely have them contact you... Expertise and professionalism from beginning to end.”
“Lisa was very welcoming and took the time to educate us on the process. Any questions we had Lisa answered with honesty and integrity. Thank you!”
“Lisa, the purchase process was easy and stress free! There were no issues with processing my loan and it was done very quick! You and your staff were very helpful and were always there to answer any questions or concerns I had. Thank you again for making the home buying process a flawless one.”
“Lisa, you did a great job. I really appreciated how on top of things you were through the whole process. I rarely get as consistent feedback as you provided and it helped me stay in front on my client with new information. Thanks for a great closing!”
“I appreciate your enthusiasm as well as your professionalism to my clients that I have sent your way. I also love the fact that you are very matter of fact when it comes to buyers and the urgency on their part that is needed for documentation that is required throughout the process.
I thought that the communication process throughout the loan was exemplary. I never was left out of the loop on where the loan was throughout the process. I also knew that if it was Wednesday and I haven't heard from Lisa about a particular point I would be brought up to date on the Thursday update. I also liked the summary and who was responsible for handling any tasks.
The support given throughout the process was spot on. I love your communication style, it is very similar to mine. I look forward to sending more of my clients your way for the home/loan mortgage process.
Thank you Lisa! Well done!”
“The communication provided during the entire process is excellent! Communication is regular and updates received with any changes. The support during the process makes transactions run very smooth. Yes, my clients receive a true value for their home purchase. Overall, the professionalism, courtesy and communication have been exceptional!”
“We were very pleased with both the process and the outcome. You did a great job from that first meeting explaining the process to us, setting reasonable expectations with the amount of documentation and steps that were coming, and really shepherding us through that process. We had multiple people tell us, "Don't get too attached to that closing date, no one closes on time." We were very pleased to tell them all we closed right on time! We had a great experience and would definitely work with you again! We loved working with you and with Ruth, and thought you made a great team. We will always be thankful for that day we wandered into a random open house and met the both of you. Thank you so much for everything!”
“Lisa, working with you was a great experience! You communicated openly and always kept everyone in the loop. Your work was greatly appreciated!”
“Lisa, I thoroughly enjoyed working with you on this transaction. The seller and I really appreciated your timely updates and professionalism.
I will definitely keep you in mind when I'm working with my next buyer.”
“You gave so much detailed info at the in-person meeting and it really helped prepare us for each step of the process, including the final closing costs. We are really pleased with how it all worked out, contract price/interest rate/timing and all. I really appreciate how closely you kept in contact throughout the whole process, introducing us to new team members as they came on, but still were available to answer our questions. I also liked that you shared information about higher purchase prices and longer mortgages, but didn't at all push us to go beyond what we were comfortable with. I also can't help but appreciate how sweet you were to the boys when they came to the meeting with us. I worried they would be in the way, but you just went with the flow and we still got all our questions answered while we were there. You were wonderful for us and we will definitely be recommending you to friends. Thanks again!”
“I would like to thank you and your team for the great service. Communication & explanation of details was very thorough. There were no surprises, which in this case is a good thing! The most positive of the experience was HomeBridge's ability to meet the 30 day escrow. We closed on time & without incident. Overall, the experience/process was very smooth & pleasant. The process was very honest and open. Open communication means a great deal in a transaction. I will make sure to recommend you to anyone who is looking to purchase a home.”
“Thanks for all of your close work with us and your constant communication. We remain very pleased with the services and communication you provided throughout the process. I was very comfortable in calling you at any time throughout. I was also completely confident that you would provide me the answer or direction that was needed. I would not hesitate to recommend you and your team to anyone that I know.”
“Lisa,the communication and accessibility you provided was the best I've seen. I was very pleased with the frequency of loan updates you provided. It helped me know the status of the loan all the way through closing. The support was fantastic.”
“I loved the sequential checklists, regular status updates, and availability to answer any and all questions. I learned so much about the mortgage process and it really helped to minimize stress. My personality favors more, rather than less, information to feel comfortable with such a large purchase. Lisa explained the true closing and monthly costs which helped us to validate our budget. As a result, we lowered our budget and were able to comfortably afford the house we wanted. The entire team was responsive, answering our calls and emails the same day. They accommodated our concerns about information security being transmitted via email and worked diligently to meet our timeline which was under 30 days. For having met Lisa at an open house, this turned out to be very fortuitous since we found our new home a few weeks after meeting. She was definitely at the right place at the right time. She equipped me with questions to evaluate other lenders which were spot on. She was such a helpful resource all the way around.”
“Lisa, another mortgage company had a 45 day time period for closing and had poor communication. What I was looking for in a mortgage company was knowledge, communication, and timely closing. You and HomeBridge Financial Services were excellent in all of those areas. You were very professional! The clear communication was the best support. I was fortunate to hear about you from a realtor and Linda Orr was excellent.”
“She and I were very happy with your help and guidance thru the whole process! You really made us feel confident and informed from start to finish and most of all you kept your word in all you said. We felt most passionate about the way we were kept in the loop of every detail and in how you made sure we understood the process as a whole. Also, the way you were patient in answering all of our questions even after I asked the same ones several times. You and your team did a great job of communicating what was needed, why it was needed and how it was to help to streamline the whole process. I really enjoyed the return calls and emails to make sure we were aware of where we were in the process. Just keep doing what you are doing! We will send our friends and family your way if they ever need a home loan.”
“Lisa, it was a pleasure working with you and your team. We felt like we were your only client. You made the most complicated parts of the process very easy to understand and we couldn't imagine it going more smoothly. We could have used one of the big mortgage companies, but I had a feeling we would have just been a number to them. I truly feel like you had an interest in making sure we were taken care of. Your team was easy to work with and very professional. I would not hesitate to refer any of my friends or family to you. Thanks again Lisa for taking care of our family and helping us get this great house.”
“Lisa provided very thorough feedback and kept us updated frequently. Her team is excellent and easy to work with.”
“Accessibility and communication: Exceptional. You even gained the business of the Selling Agent for her clients.
Buyer's experience: The buyer felt that they really understood the process and appreciated your flexibility in changing things around at the last minute.
Support provided: You were way above 95% of other lends in communication and extra effort!
Areas for improvement: No, you pretty well hammered everything.
“I knew I needed an exceptional lender that could get the job done and stay on top of things with constant communication and updates!
You exceeded my expectations and I thank you for it. My son looked to me for recommendations of one of my preferred lenders that understood VA Jumbo loans and could bring it to closure without a headache and in a timely manner. You did it and you did it with my son out of state! There were no unpleasant surprises, which was important to him as he is relocating 2 babies, a dog, wife and nanny from the DC area and never saw the house, nor met his lender. I had lots of sleepless nights and pressure to not let him down, and you did not disappoint. Thank you again for making it happen on time.”
“Lisa, your follow-up is outstanding; you never leave me hanging on a question or topic, no matter how small. You help me be well-informed so that I can be a better resource for my clients. You are available and always timely in your responses to buyers and myself. You anticipate hurdles and educate us on how to prepare for them. You are so detailed in your communication; tracking where we are, what is needed and from whom, what’s coming next. I appreciate the time it takes for this level of communication!
I think of us as a team... you can count on my business and support!”
“You did an outstanding job Lisa! Incredible communication and service! Thank you!”
“Lisa performed exceptionally well. She was upfront on all items, completely looked at every aspect of the process, and kept everyone involved in the process, from the the buyer to the seller, to the real estate agents and title company, etc. You could not ask for better service! We felt that the ease of service and ability of all personnel involved throughout the process was outstanding. They were true professionals. Everyone involved was polite, informative and quick with any response or question that arose.”
“Lisa did an incredible job and I feel the transaction went very smooth.
I greatly appreciate Lisa's professional and friendly persona with my buyers, as many times in business this type of courtesy is lost.
Throughout this transaction, I felt very confident as Lisa maintained continuous communication with my buyers from start to finish. Lisa's attentive care made this a smooth transaction and we will definitely be doing a tremendous amount of business together.
Thank you Lisa!!”
“Thank you Lisa. You were amazing to work with, and I can appreciate your thoroughness and effective communication skills. This helped the process to go very smoothly.”
“You did a fabulous job of handling our account. You were thorough, patient and willing to explain why things had to be done in the manner requested. Due to regulations in place, there were times when the process was intrusive and arduous. Yet we persevered and were able to secure the loan we wanted and at a rate slightly lower than first quoted. Thank you for that. We will certainly recommend you and HomeBridge to others.”