About Jennifer Coutts

Homebridge Mortgage Loan Originator in Honolulu, Hawaii
Jennifer Coutts (NMLS #355313) is a Mortgage Loan Originator for Homebridge offices on Oahu, Big Island, Maui and Kauai.

Jennifer Coutts is a mortgage loan originator for Homebridge Financial offices on Oahu, Big Island, Maui and Kauai. She has nearly 25 years of experience in the mortgage industry and has been an area manager for HomeBridge for the last twelve years. Prior to that, she worked as a branch manager at IndyMac Bank and Charter Funding. She has a Bachelor of Arts – Liberal Arts Pre-law major from Cal Poly San Luis Obispo.  

Jen excels in understanding which programs will work best for her borrowers and structures their loans accordingly.  She really gets to know her borrowers and has worked with many of them and their families over the years (80 % of her buyers are repeat or referrals). You can expect Jenn to ask questions and gather information so that she can present the best possible options to find the best home loan for you. Helping people achieve their dream of homeownership as well as finding the best financing solutions for them brings her the most satisfaction.   

Born and raised in Modesto, California. Jennifer moved to Hawaii in 1991 and currently resides in Hawaii Kai with her husband Andrew and yellow lab dog-son Brody. When she’s not helping people with their home loans she enjoys spending time with her family, including Brody and her two adult step-children that really aren’t children anymore, Robby and Alexa.  She has been in Hawaii 30 years and absolutely loves what she does.   

Contact Jennifer anytime by phone or email for personalized service and expert advice. Jennifer Coutts will extend the same professional service to your friends, family members, work colleagues or neighbors who need help.

What Our Customers Say About Me

Mark P. Dec-21
“Jennifer was wonderful to work with, from the start through the closing. I can not say enough about her professionalism and her thoroughness with all the documents needed on both our end and Homebridge.”
Edison I. Nov-21
“Jennifer Coutts is awesome. We've worked with her before. Class individual who returns calls promptly. I was confused at first about all the other people contacting me about the loan. I thought they were scammers, so I didn't open or rely to their requests at first. ”
William G. Nov-21
“Jennifer was awesome and stayed and got involved whenever needed,thank you so much we love hawaii and our new home”
Anthony S. Nov-21
“Jenifer was a pleasure to work with. She always returned my calls promptly and provided timely updates on the progress of my loan application. She was very helpful in outlining the pros and cons of the various financing options. Overall she was a pleasure to work with and wants the best outcome for her clients.”
Kevin F. Oct-21
“Six months ago we decided to sell our condo and look for our 'forever home'. We were unaware how competitive the housing market was getting. Jennifer helped us every step of the way, from contract offers that weren't high enough, to a house that didn't pass inspections, to actually closing of the home that was "meant to be" for us. Jennifer Coutts was a constant. She armed us with knowledge, insight and encouragement till the very end. We are so blessed and grateful to have had her as our mortgage broker.”
Jeffrey R. Jul-21
“I have a complicated financial picture that requires lots of documents from many sources. I was able to return most all of the requests in a efficient manor so the closing happened on schedule. I signed the closing documents in California with a mobile notary. Very please with the process and the loan percentage rate. Thank you!”
Diana K. Jul-21
“Jennifer Coutts and Leslie Shoemaker provided the very best service. Thank you very much!”
Jessie A. Apr-21
“Aloha! Jennifer was excellent to work with buying our first house. We literally had no clue what we were doing and I was very confused constantly. She was extremely patient and answered questions slowly and clearly and was kind to not make me feel dumb for not understanding some things. You could tell she had some serious experience in this field and I trusted her to do a good job! Thank you so much Jennifer!”
Andrew S. Apr-21
“Jennifer and her team were fabulous to work with! Knowledgeable, efficient, pleasant are just a few of the terms we'd use to describe them. Mahalo! .”
Arthur C. Mar-21
“We just closed our third loan with Jennifer, and she is among the best of the best. She is professional, knowledgeable, helpful, and a pleasure to work with. I cannot recommend her highly enough.”
Lou Ann P. Mar-21
“Mahalo Jennifer appreciate all your assistance”
Zenon I. Mar-21
“Jennifer made the entire process easy and informative. Her communication was always immediate. It just felt like we couldn't have done it without her.Thank-you Jennifer! ”
James S. Feb-21
“Jennifer and her team were absolutely delightful to work with. Jennifer personally worked diligently with our real estate team and title company in order to secure our closing dates. I personally had some unique features on my fanciful report that Jennifer and the team at Homebridge Financial were able to work with me to secure the loan. My wife and I had a fabulous experience with Jennifer and her team.”
Patricia G. Feb-21
“Jennifer is Outstanding! Jennifer's knowledge, professionalism and patience made the entire experience a Joy. Thank you!!! I need to note that Jennifer's assistant was not Patty Taggart - it was Anna Shand. Anna was also very knowledgeable and easy to work with, again Thank You. ”
Kenneth B. Jan-21
“Overall great experience working with Homebridge.”
Erika M. Jan-21
“Jennifer and her team were so professional and personable. I felt secure with them handling my transaction. I've already referred Jennifer to others! The process was painless and seamless and I will definitely choose Homebridge again!”
Solidad A. Dec-20
“I have purchased/sold five homes in California & Texas and now Hawaii over the years. This has been by far the easiest & most enjoyable experience I have ever had. Jennifer especially and her team were very professional and yet treated me with love/aloha & respect. The communication flowed to/from very efficiently & smoothly. She always appeared calm amidst my chaotic schedule moving from California ack home to Kona after 40 years. I the beginning I provided Jennifer with behind the envelope calculations of my debt/income ratio & financial status. Right then she said she could help finance my move. The rest is history. Thank you Jennifer & Homebridge. A Hui Ho, Sal (:”
Ryan F. Nov-20
“It was a pleasure working with Jennifer. She was very professional, reliable and always answered any questions we had. She explained things very well. We appreciate how thoughtful she was. We are very pleased with her service. It exceeded our expectations. We wouldn't hesitate to recommend Jennifer Coutts to others.”
Wilma N. Oct-20
“JENNIFER COUTTS did an excellent job and I'm very happy with my lung whole process ,!,”
David M. Oct-20
“Helpful efficient and told us what we needed to know.”
Tanya L. Oct-20
“Jennifer was great! Very responsive and attentive to our loan process and answered all of our questions timely,”
Mark S. Oct-20
“Jennifer got the job done! She was Very instrumental in saving this! The documents requests was a never ending slow drip. Each document requested resulted in more documentation! Not our first home loan. Never like this. If it wasn't for Jennifer we would have walked away! She was excellent!”
Josephine I. Oct-20
Peter L. Sep-20
“My daughter recommended Jennifer Coutts as she helped my daughter get a loan when she purchased her home in Hilo. I was very pleased with Jennifer and glad that I was able to work with her in getting my loan. I had a difficult loan as the appraisal price was lower than the asking price. Jennifer was able to help us with this process and was able to finally get us a loan and morgage insurance that met our needs. Jennifer was persistent, knowledgeable and always friendly. I would definitely recomend Jennifer Coutts if you are looking for a loan.”
Matthew C. Sep-20
“Jennifer and her team were very professional and responsive to our questions. They provided excellent service and fully met our needs. I have already referred several people to Jennifer and will continue to do so. Thank you!”
Antone B. Sep-20
“I would like to thank Jennifer and the whole staff that helped me through my loan process . From day 1 my only request to Jennifer is that things go smooth and they did. I am very pleased with the professionalism and help I received from everyone I will use you guy in the future for all my real estate needs. Thank you very much. Antone Bledsaw”
Robert L. Sep-20
“My wife and I were very pleased with Jennifer's knowledge of the market, fast response times for questions, friendliness, and support during the process.”
Michael J. Aug-20
“Personal and professional. Very responsive to any question”
Robert N. Aug-20
“Thank you for all of your hard work and communication.”
Andrea T. Aug-20
“we have used your team for our loans in the past and they are great!”
Sarah S. Aug-20
“Jennifer is awesome! She is well informed and on the ball. She made our loan process so easy and seamless.”
Frank D. Jul-20
“Jennifer was wonderful. She really seemed to go above and beyond for us in the process. Whenever we hit a road block, she quickly found solutions or found people to push us through. As stressful as this process was for us, Knowing that Jennifer was working in our favor and on our side the whole way was reallycalming and helpful.”
TallChief C. Jun-20
“Jennifer and her team were exceptionally attentive via email to communication and the few phone calls were answered or returned quickly, some even after work hours. They ensured communication was not left unanswered for long and provided information quickly, when it was available.”
NANCY S. Dec-19
“Jennifer Coutts exceeded all expectations on every level. She is extremely responsive, empathic and knowledgeable. She was amazingly accessible for any questions I had and was very positive at every turn. I wholeheartedly recommend her and am so grateful for all of her help and care.”
Misako M. Oct-19
“I've done three loans with Jennifer Couttes. She will explains the loan process in detail, and is very knowledgeable and friendly. I enjoy working with her and look forward to doing more business with her in the future. She is an asset to Homebridge Financial.”
Michelle A. Sep-19
“It was a real pleasure to work with Jennifer Coutts. She was very friendly, professional, and kept her word every step of the way. I'll always use Jennifer as my mortgage broker from now on. And I'll refer people I know to Jennifer!! Thanks Jennifer for making our mortgage process enjoyable!”
Philip F. June-19
“Jennifer Coutts was an outstanding loan officer. She was consistently available to answer our questions and assist us through the whole application process. Jennifer would update us frequently via e-mail and text messages, contacting us even on weekends when the circumstances necessitated it. Most notably, she was able to accomplish her tasks in a good natured fashion and made it a pleasure doing business with HomeBridge Financial. I would like to add that I was appreciative of the HomeBridge website that allowed us to upload sensitive materials in a secure fashion.”
Misako M. January-19
“Jennifer Coutts was excellent. She is very knowledgeable, attentive, responsive, and paid attention to detail. I look forward to doing future business with her. Thank you”
Belgica H. December 2018
“Personal service. Fast return of calls.”
Hannah T. December 2018
“Everyone has been very nice and helpful. Great people to work with!”
John R. October 2018
“Jennifer is amazing! Fast, accurate and friendly.”
Eric W. October 2018
“Jennifer and her team are amazing. Great communication and fast responses.”
Robert S. September 2018
“No issues, friendly service.”
David K. April 2018
“Everyone was very professional, courteous and helpful.”
Jonathan P. March 2018
“Jennifer has been extremely helpful throughout the loan process. She is very professional and kind.”
Luanne T. March 2018
“Jennifer was outstanding! The best service ever!”
William B. January 2018
“Jennifer has worked on our organizing our financing for this purchase for about a year!”
Sean F. November 2017
“She is very helpful and prompt in answering our questions.”
Siamanave D. November 2017
“We are satisfied with customer service.”
Natalia G. October 2017
“It is my second time working with Jennifer and I will always come back.”
James W. Kaneohe, HI
“Worked through exhausting and unexpected Fannie Mae requirements.”
Shawn S. Honolulu, HI
“Very nice and professional. Also very patient.”
Craig C. Koloa, HI
“Very good and consistent follow up... made it easy.”
Corrin G. Lahaina, HI
“This is the second time we worked with Jennifer Coutts. She is great! Always on it with follow-up and makes the process easy.”
Monique B. Kihei, HI
“She was very helpful and informative.”
Corey Y. Kailua Kona, HI
“She kept in contact with me during my busy schedule to help me be as ontop of completing the loan process as I needed to be.”
Sylvia W. Kailua Kona, HI
“She is so great at following through!”
Lynn R. Captain Cook, HI
“She delivered within her time frame with no surprises!”
Melissa M. Honolulu, HawaiI
“She did a great job.”
Mia C. Kapaa, HI
“Quality first class service! Thank you.”
Puna K. Waimanalo, HI
“Jennifer was very informative and pleasant to work with.”
Maxie W. Kalaheo, HI
“Jennifer is AMAZING!!! We own quite a few properties and none of them have been as easy to close as the 2 we '”
Lori O. Kailua Kona, HI
“Jennifer is the best Loan Officer I'”
Sylvia W. Kamuela, HI
“Jennifer rocks. She really listened to my needs and was available whenever I had a question.”
Sylvia W. Kailua Kona, HI
“Jen Rocks!”
Nalani H. Kailua Kona, HI
“Jenifer stuck with us through two difficult escrow'”
Erich W. Kaneohe, HI
“Jenn was very professional and explained everything very well to us.”
Stason B. Waikoloa, HI
“Jennifer Coutts and her team have been a dream to work with. Efficient, courteous, knowledgeable and slew of other AMAZING adjectives are due to her and her team!”
Gail S. Kihei , HI
“Jennifer Coutts did a great job and was easy to communicate with. Being the Sellers'”
Brenda C. Waimea, HI
“Jennifer Coutts is always quick to respond to Buyer and Realtor needs! She is the best!!!”
Carolyn B. Lihue, HI
“Jennifer Coutts was wonderful and always available to answer my questions.”
Peter I. Honolulu, HI
“Jennifer Coutts, gave me excellent service and good communication skills along with quick response. What else could I ask for? Shes number one. I will always use her services when I need it. Great Job. Mahalo.”
Lori O. Kailua Kona, HI
“Jennifer did an awesome job as always, she's the best in the business.”
Tina H. Kaneohe, HI
“I absolutely love Jen! She is so easy to work with, I basically just call her and she does the rest. This is the third time working with her and she makes the process so easy. She is the best!!”
Paul B. Kailua Kona, HI
“Handled business!! No problems. Great communication.”
Pamela T. Wailuku, HI
“Buying my first home in over 15 years has proven to be a most wonderful experience with working with Jennifer and team. They helped make my dream come true!”
Lori O. Kailua Kona, HI
“Always excellent service. Jennifer is the best lender to work with knowledgeable, available and easy to work with. I refer all my buyers to her because I know the job will get done.”
Karen I. Ocean View, HI
“All was great”

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