“My wife met Frank at an open house and she started to ask him about the possibility of doing a cash out refinance on one of our rental homes. We've spoken to other lenders the past year, and they told us that we couldn't qualify under our current situation. At this point, we had just about given up on this possibility as we've inquired to at least 3 different lenders. We found Frank to be a very honest and straight forward lender who didn't always tell us what we wanted to hear, but told us the truth. It took us about 2 weeks on our end to submit our documents to him. As soon as he got them, it took him about a day to send us different scenarios of what we would be qualified for and what the monthly payments would be. It was excellent! We had options??!!! Once the loan started to go into underwriting, Frank and his wonderful staff kept us abreast of the status along the way. I can honestly say that there was never an instance where I didn't get a reply on my email, a reply on a text, or an unreturned phone call. When there was a delay or an issue, we were always informed...never surprised. Our loan was funded last week, and we couldn't be happier!! Frank and his competent team helped us when other lenders said they couldn't. I think the key was that they did not fully listen to our situation. They just wanted an easy typical loan. We are very happy with the service that we received, but more importantly, the end result. It is very refreshing to be able to work with someone who "says what they do, and do what they say" I would most definitely recommend Frank and his team to anyone who has any loan inquiries...big or small. You will be in good hands! ”