“Arlene was a dream! I knew what was going on every step of the way. She’s smart, efficient and very patient!! I had lots of question that she answered quickly or got the answer to me almost immediately. I will recommend her to all my friends looking to buy here. She was terrific!”

Deborah C. Jun-22

“Arlene was as great as always. No problems or issues and she communicated very well through the entire process.”

Steven D. Mar-22

“Arlene Kraushaar goes above and beyond, as always! She worked with us every step of the way and was an absolute pleasure to work with. We consider ourselves blessed to have the opportunity to work with her! Marcia and Steve L. ”

Steven L. Feb-22

“Arlene made the process super quick and painless. Would 100% recommend to future purchasers. Super knowledgeable and very patient with us. first time home buyers Thank you Arlene!”

Claire R. Dec-21

“I work in the Title/Escrow Industry so I am fairly knowledgeable so Arlene is super professional and lets me know what I needed to know and provided realistic expectations and timelines. Love working with her – will do it again if needed and rates permit. Liked the new system that kept me informed and helped keep Arlene doing what she does best, instead of texting/emailing/calling me.”

Erin F. Nov-21

“Arlene and her team were absolutely wonderful! Being new to the whole mortgage experience, Arlene made sure I was getting the right level of information I needed at every step in the process – what was going on, what was coming up, the choices I had to make or actions I had to take and why. I am very judicious when it comes to financial matters and conduct more due diligence than most people. This can be overwhelming to some service providers but not Arlene. She was extremely gracious, knowledgeable, and thorough, and consistently exceeded my expectations. Arlene truly was a trusted advisor throughout this experience. I am so grateful for her partnership!”

Rachel S. Nov-21

“Arlene is very knowledgeable, patient, and thorough! She was wonderful to work with and answered all of our questions with great explanation. She was able to waive our appraisal contingency and we are always grateful for her expertise!”

Victor A. Oct-21

“Very pleasant and professional experience. Would recommend.”

Richard J. Aug-21

“Arlene was wonderful from beginning to end. Always accessible & sincere. An experience that will always be cherished and shared with others.”

John R. Jul-21

“Arlene & staff are extremely competent and personable. Kept us informed sometimes several times per day… Couldn’t ask for a better team! Thanks Ladies!! We WILL tell our friends!”

Bradley P. Jul-21

“Arlene was very much the expert we needed to guide us through this process. She answered every question promptly and made sure we were completely sure we understood every step of the process. She was absolutely amazing!”

Michael B. May-21

“Arlene did a great job. Although I was not that involved with the process (my husband did most of the foot work), she was responsive and easy to work with.”

Hillary C. Apr-21

“Arlene has skillfully shepherded us through several purchases and refinances. Her professional expertise and personal warmth helped relax the tensions of a stressful and complex process. Thanks to her we are now living in our amazing new retirement home.”

Charles D. Apr-21

“Arlene has always provided exceptional service and support before and in the process. As long as she is in the business I will use Arlene for all of our mortgage needs. As far as the process, lenders certainly ask for a lot and it is tedious and at times intrusive. This is why having someone like Arlene, whom I trust, is so important to the process.”

John C. Apr-21

“Working with Arlene Kraushaar (and her team) was a pleasure. She was professional, knowledgeable, proactive, and extremely responsive when I had questions. I wouldn’t hesitate to work with her again.”

Deborah K. Apr-21

“Arlene and her team are the best, never was concerned about things getting handled properly.”

Eric K. Apr-21

“Arlene provided accurate information and updates throughout the process. She is extremely knowledgeable, reliable and professional.”

Cathleen H. Mar-21

“Thank you to Arlene and her team I’m very satisfied with there service.”

Joel C. Mar-21

“Arlene is knowledgable, responsive and kind. I enjoyed working with her.”

Trisha G. Feb-21

“I am extremely satisfied with Arlene. Her service was the best I have had yet! She took the time at every step, to explain things slowly and in clear detail. She was easy to talk to, and she always took time to make sure we fully understood this process. She also spent time to strategize with us on the best way to approach our loan financially, and locked us in for an excellent rate. Overall, I give her the highest marks possible, and will absolutely be using her again and again. She’s a consummate professional, and a great partner through the whole experience.”

Ian M. Jan-21

“Arlene is extremely professional and communicative. As a person who is also very diligent about communication, Arlene kept the process at ease by being thorough and always available to discuss details.”

Amanda G. Dec-20

“Thank you Arlene for your time, information, effort and the pleasant experience. P.s someone should monitor Lorena’s caffeine intake.”

Victor L. Dec-20

“Arlene is the best. I won’t use anyone else, ever. I will recommend her to anyone I know.”

Zachariah D. Nov-20

“Arlene was a total pleasure to work with. She fully explained the process and walked us through what was needed. Knowledgeable, friendly, and easy to work with!”

Jon F. Oct-20

“I would like to express my sincerest appreciation to Arlene. Arlene was approachable, available any time, and helped me make sense of a complicated and stressful process. She came across as an outstanding professional, knowledgeable, efficient, while being approachable and responsive to my questions and concerns. Personally, dealing with finances is extremely stressful to me, and Arlene made it such a good experience. Again my sincerest thanks to Arlene-she is outstanding.”

Daniel T. Oct-20

“Arlene is amazing! I’ve used her services twice now and each time has been a breeze and felt confident at each step. Thanks to her and the whole team!”

Patrick D. Oct-20

“We’ve worked with Arlene a number of times now both for purchases and refinancing and all have been great experiences. She knows her business extremely well and is accessible and responsive.”

William D. Oct-20

“Arlene was wonderful to work with; very competent, knowledgeable and responsive.”

Meredith P. Oct-20

“Arlene was very professional, knowledgeable and made the process of obtaining my refinance as smoothly as possible. She alos is a very nice lady – you are lucky to have her on board.”

Carmen C. Oct-20

“Arlene was amazing and very patient throughout the process.”

Julie R. Oct-20

“Arlene is THE BEST! I couldn’t have asked for a better and more knowledgeable person to assist me during the loan process. You should be proud to have her on your staff.”

Fred K. Sep-20

“Arelene was very professional while also being human and easy to talk to. She kept me in the loop every step of the way.”

Kimberly D. Sep-20

“I either refinanced or obtained a new loan with Arlene probably 4-5 times. I think that says it all!”

Janice K. Jul-20

“You are lucky to have her on your team.”

Eric Z. Jun-20

“ Arlene is the best. Thorough, professional, timely and personal. I consider her a friend after all of the years of business. I will use her for all transactions in the future.”

TRACY T. 20-Apr

“Arlene was extremely knowledgeable and helpful during the entire process! She was always accessible day or night, on weekends and when ever I had a question or comment. She really could not have been better!”

DAVID H. Mar-20

“Arlene was very responsive, informative, and friendly. We enjoyed working with her!”

Evan N. June-19

“Excellent service.”

Yu-Shang W. December 2018

“Good communications, accurate, fast service.”

William D. November 2018

“Easy, professional, knowledgeable.”

Logan T. November 2018

“Friendly, stayed on top of communications.”

Mark S. November 2018

“Clear communication. Easy to reach. Really went the extra mile to get our complicated loan funded.”

Shanti K. November 2018

“Friendly, listens, very helpful with entire process.”

Steve L. October 2018

“Arlene was extremely helpful in this process. She answered a million questions and really educated me on the loan. She was also extremely pleasant to deal with.”

Deborah K. October 2018

“Arlene is amazing and is so very helpful!”

Christopher A. October 2018

“Great service and accurate information. Arlene is highly competent and deserves high honors.”

James B. September 2018

“They worked well with us.”

Albert G. September 2018

“My loan broker, Arlene.”

Richard S. August 2018

“I liked the fact that it is a local company and not something off the internet. Arlene is very compassionate.”

Jill C. August 2018

“Very good communication and explanation of process. Great personality. ”

Minerva R. August 2018

“My loan seemed like a improbability to me. Arlene worked diligently to make this dream a reality.”

Vicki M. August 2018

“Arlene was great!”

Devon S. June 2018

“Arlene was very helpful throughout the process and she answered any questions that we had. She was amazing!!”

Stacey A. May 2018

“Always attentive, fast to respond and looked out for our best interest.”

Lara K. May 2018

“Arlene has been amazing and always easy to contact and answer questions. The online account is also extremely beneficial as we do not live nearby.”

Liliana E. April 2018

“It didn’t matter what the time of day it was or what the problem was, Arlene was there to help me.”

Jennifer G. April 2018

“Arlene’s team is wonderful at answering concerns/ needs. Communication is top notch!”

Eryn W. March 2018

“They were very informative throughout the whole process.”

John N. March 2018

“Very responsive to phone calls and emails.”

Christopher F. March 2018

“We have a professional relationship with Arlene and respect and trust her services.”

Ronald P. March 2018

“Very knowledgeable and helpful.”

Kenneth P. March 2018

“Arlene helped me with my first loan and that’s why we continue with her. She’s been very helpful and updated me on new information.”

Fogatia F. March 2018

“Just call her!!”

Rian R. March 2018

“The team was great and got everything done in a timely manner.”

Joseph R. January 2018

“Received clarity of information, kindness. Arlene was a wonderful advocate.”

Debra K. December 2017

“Very easy.”

Shannon K. December 2017

“Process was easy.”

Thomas B. November 2017

“Great work done by everyone. No hiccups at all. Everything was well explained.”

Chris B. November 2017

“Arlene and her team were proactive and responsive. We really felt like we were her only deal.”

Karen F. October 2017

“Arlene Kraushaar is phenomenal. She explains every step of the process and lets a borrower go forward confident that they are working with the best lender possible.”

Thomas H. October 2017

“Very easy to work with. Quick, clear and concise communication.”

Joseph M. October 2017

“Arlene kept in regular contact with us throughout the process. Every member of the team responded to our questions promptly and provided us with regular updates to the loan process. It was the quickest I had ever had a loan processed.”

Nathan E. Santa Rosa, CA

“We are very happy, everyone was so helpful.”

John C. Santa Rosa, CA

“We are very happy with services offered, and a job well done. Also we want to thank Arlene and her team for all their help, more then just a business transaction, they actually made this more of a personal matter. I can say that we learned so much more than if we had to deal with someone from out of town. Thanks again, looking forward to working with you in the future.”

Leslie G. Rohnert Park, CA

“Very exceptional. Kept in touch. Pleasant and efficient.”

Joan B. Santa Rosa, CA

“This was a complex transaction and Arlene played a very important role to get us to the finish line. I 'm very grateful she was the lender on this one. Not to mention, throughout the buyer 's house-hunting, which included writing a couple of offers. Arlene was very responsive to phone calls and questions, some of which were after hours and on weekends. Great customer service!”

Tony L. Santa Rosa, CA

“This is our second refinance with Arlene Kraushaar; her service, professionalism and manner make her the best mortgage lender we've ever dealt with.”

David R. Healdsburg, CA

“They were wonderful!”

Shannon K. Santa Rosa, CA

“The buyer was difficult to qualify and it was a non arms length sale and FHA. Super complicated. Arlene was the only one that could have put the whole package together. She was amazing.”

Roxanne M. Guerneville, CA

“She helped us so much.”

John C. Santa Rosa, CA

“She did outstanding job. Definitely will recommend her for my friends.”

Jurgita M. Santa Rosa, CA

“Service was prompt and polite. I was kept in the loop at all times. They walked me through any questions that I had in a simple yet informative manner.”

Armando M. Windsor, CA

“Patience and good explanation of the process.”

Adam D. Walnut Creek, CA

“Nice job! Love that Arlene answers the phone on weekends!”

Lorrie M. Hidden Valley Lake, CA

“I felt like this company had my best interest in mind and showed me the different possibilities I could do. They explained everything to me so I would understand. Was able to do it all by email and phone calls except of course for the signing. They were great to work with!”

Patricia A. Santa Rosa, CA

“Expertise in navigating bureaucracy to get necessary paperwork in order for VA loan”

Scott B. Cotati, CA

“Arlene was amazing. Very efficient and knowledgeable. We had a great experience. Thank you!”

Karen W. Windsor, CA

“Arlene was there every time I needed to talk to her. She answered all my questions very thoroughly with a great attitude. She answered my phone calls andwas there all through the process. She did a great job for me, thank you.”

Joel C. Santa Rosa, CA

“Arlene was very helpful and accommodating. She also explained every step throughout the process to make it easy to understand. It was extremely helpful. I would recommend her to everyone I know who needs a Loan Officer.”

Ikuko S. Santa Rosa, CA

“Arlene kept us well informed throughout the process. She was able to close the loan very quickly and participated actively in the entire process including providing clear explanations during the signing process.”

Robert S. Petaluma, CA

“Arlene Kraushaar an amazing Loan Officer! She is tireless in her pursuit of a win-win outcome! I have been in Real Estate for 10 years and have never had a lender attend a sign off, yet Arlene is at every one of them! It is a great help to the clients and the title company to have her there. She dropped everything to get this loan through quickly and my clients and I so appreciated it. She is terrific, none better!”

Dianne V. Santa Rosa, CA

“Arlene Kraushaar and her team always gives me the best, most thorough, service. I trust them 110%!”

Rose M. Santa Paula, CA

“Arlene Kraushaar handled my loan beautifully. She carried out every facet of the loan process with professionalism and courtesy. She clearly explained everything to me and handled all the details. I wouldn&#39”

Barbara N. Santa Rosa, CA

“Arlene Kraushaar is an excellent Loan Officer! I always try to use her whenever possible. Her assistant Lisa Wright James is also terrific. Thank you!”

Dianne V. Glen Ellen, CA

“Arlene Kraushaar was the saving grace of the entire home buying process. From explaining all the rules and regulations to what each item really meant, Arlene went out of her way to help me. She got me a great rate and locked it in when we knew the economy might change, and she helped me close on a 30-day escrow in a crazy market.”

Shelley T. Richmond, CA

“Arlene pulls off miracles. She is knowledgeable and creative. She gets the job done.”

Roxanne M. Santa Rosa, CA

“Arlene was a real pro. I had absolute confidence in her and she was an excellent communicator. I particularly appreciated her rapid response on email.”

Matthew M. Santa Rosa, CA

“Arlene was amazing through the whole process. It can be a stressful process buying a home, and she made this experience one of the best by far!”

John J. Cloverdale, CA

“Arlene was amazing! She was incredibly responsive, honest, helpful and simply wonderful to work with. I will recommend her to anyone I come across. Thank you for all of your help in getting us into a home of our dreams.”

Jason T. Calistoga, CA

“Arlene is smart, patient, considerate.”

Leonard B. Healdsburg, CA

“Arlene K. our Loan Officer did an excellent job in helping us get out of our prior loan and helped us get into a conventional loan. Also not to mention she helped us save and use our money wisely. She scheduled all our meetings to fit our busy schedule, this is truly customer service. Thank you.”

Alan M. Santa Rosa, CA

“Arlene and team were amazing I can&#39”

Sheryl A. Hidden Valley Lake, CA

“Arlene did a great job on this transaction. She went above and beyond to help the Buyer win the bid and quickly release their financing contingencies.”

David H. Santa Rosa, CA

“Arlene did a great job. She takes care of all the details and works hard to get the deal closed.”

Michael L. Cloverdale, CA

“Arlene does a great job communicating throughout the escrow. Thank you!”

Haley S. Rohnert Park, CA

“Arlene is a very easy person to work with and is very attentive.”

Howard E. Ukiah , CA

“Arlene is fantastic, great at communicating with clients. I have been selling real estate for over 10 years and she is the very first Loan Officer to come to a closing with me. Wonderful!”

Dianne V. Cloverdale, CA

“Arlene is highly professional with excellent communication throughout the process.”

Frederick F. Santa Rosa, CA

“Arlene is simply the BEST! I would recommend her to anyone who needs a mortgage or refi. Her and her team make it easy and they work really hard for their customers. Thank you Arlene.”

John C. Ojai, CA

“Arlene and Debby were always professional and extremely helpful, even with questions outside the scope of our transaction.”

Jeff K. Windsor, CA

“Arlene and Debby were amazing. This loan was particularly tricky for a number of reasons, and the two of them were incredibly patient with all of my questions and whining. If there were more than 5 stars, I'd give them that.”

Robert D. San Francisco , CA

“Arlene and Debby were awesome! They made the process very easy and were on top of everything!”

Lisa K. Santa Rosa, CA

“Arlene and Lisa were AMAZING! We know that our refi would not have happened without their hard work tenacity and patience. They made a difficult situation so much easier! Thanks again!! We will definitely refer our friends and colleagues to you!”

Bradley P. Cloverdale, CA