Nearly 40,000 customers have completed HomeBridge’s Customer Commitment Survey and our historical Net Promoter Score now stands at an impressive 78.7.

The Net Promoter evaluation system, enthusiastically embraced by HomeBridge, scores the entire customer experience based on impartial gathering of customer feedback across all customer touchpoints in the company.

With possible scores ranging from -100 to 100, a Net Promoter score over 70 is considered World Class. Even better, our 2017 YTD NPS is 83.78 and our Rolling Quarter NPS (June through August) is 86.48. Translation: We keep getting better at satisfying our customers!

Our team’s commitment to our customers is a core value guiding the conduct of everyone on the HomeBridge team. And our rising scores show that commitment in action.

A few things to keep in mind about these impressive numbers:

  • Our survey response rate is right around 71%, while average response rates in the Financial Services and Real Estate industries are less than 30%.
  • The Consulting industry has one of the best average response rates, but it’s only 46%.
  • Average NPS score by industry: Consulting (45), Financial Services (41), Insurance and Real Estate (46), Technology (38), Telecommunications (77).

The impact of word of mouth feedback for a company means it’s critical that customers have a positive experience that makes them return to a company in the future, and inspires them to share their positive stories with others.

Customer commitment is one of the most important pillars of the HomeBridge culture. Our vision to be the most recommended mortgage company in the country is a focus shared by every HomeBridge associate.

We’re always on the lookout for dedicated mortgage professionals with an eye for excellence. If you’re a top Originator and want to learn more about the HomeBridge platform and culture, check out our Team PowerHouse Recruiting website or give me a call!

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