Abbie Ethun

Abbie Ethun

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Jul 14 2017
Abbie Ethun
137 posts

J.D. Power Survey Shows Many Home Buyers Unhappy With Their Mortgage Lender

The purchase of a home is most likely the largest financial decision many people will ever make. Because of this, the HomeBridge team takes being your partner in home buying very seriously.

According to a survey by J.D. Power, one of the world’s most well-known and trusted consumer research companies, almost 25 percent of home buyers admitted they were unhappy with the mortgage lender they chose. And that number was even higher with first time buyers who were new to the process, a majority of which also admitted that they felt pressure to choose a particular mortgage product.

At HomeBridge, we find these statistics disturbing to say the least, and not in line at all with our company’s culture.

HomeBridge truly values the home buyers and business partners who place their trust in our team. That is why we voluntarily utilize the Net Promoter Score® survey program from Satmetrix. Net Promoter is a consumer confidence survey that our customers and business partners take after doing business with us that rates the level of customer service they’ve received. It helps us improve and at the same time, ensures that we are meeting our customers’ expectations every step of the way.

We’re very proud to say that HomeBridge has one of the highest Net Promoter Scores in the mortgage industry and it’s something we strive to improve each and every day. You can read about it more on our website here.

HomeBridge’s mission has always been to make the often complicated mortgage process as easy as possible. If you’re interested in speaking with a mortgage professional about the different loan options we can make available to you, click  here for a list of convenient locations nationwide.

If your property has been affected by a hurricane, please visit HomeBridge’s Hurricane Resource Center.